Ratings based on 978 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jan 2025
by A verified traveler from Kingsgrove
Posted 18 Jan 2025
by A verified traveler
Posted 6 Jan 2025
A great location for a relaxing few days away. Fabulous swimming pool and spa with a great view. Lots of places for a relaxing afternoon drink.
Comment from Hotel Management
10 Jan 2025 by The Sails Port Macquarie Team, Hotel Management
Thank you Danielle, for your review! We are very happy you enjoyed your stay and we hope to see you again!
by A verified traveler
Posted 6 Jan 2025
Very comfortable beds. We were given a room which was right in the foyer (121) which felt weird and was quite noisy at all hours but did have a small water view and and pool view. There were lizards and spiders around which seemed like a normal occurrence to the staff. Lovely grounds but I would probably not stay there again as it’s out of town a bit.
Comment from Hotel Management
10 Jan 2025 by The Sails Port Macquarie Team, Hotel Management
Thank you Brennan, for your review! Your feedback is valuable to us! There are native Water Dragons that live in surrounding areas of the property. If you are coming back this way, we would love to have you come and stay again.
by A verified traveler
Posted 2 Jan 2025
All good
Staff very polite and happy to help in general
Did not like $15 a day parking
Comment from Hotel Management
5 Jan 2025 by The Sails Port Macquarie Team, Hotel Management
Thank you Rick, for your review. We are pleased you enjoyed your stay. We charge for parking to give our guests priority parking. We hope to see you again soon!
by A verified traveler
Posted 27 Dec 2024
Clean & quiet. Staff are very accommodating.
Comment from Hotel Management
28 Dec 2024 by Reservations - Sails Port Macquarie by Rydges, Hotel Management
Thank you for the lovely review!We are so glad that you enjoyed your stay with us and look forward to welcoming you back in the future.
by A verified traveler from Hurstville
Posted 25 Dec 2024
Super nice for the kids
Comment from Hotel Management
26 Dec 2024 by The Sails Team, Hotel Management
Thank you Ayman, for your wonderful review! We hope to see you again in future!
by A verified traveler
Posted 19 Dec 2024
We were very much looking forward to our stay here and treated ourselves to a waterfront room thinking it would be really special. I have to say we were left with very mixed feelings about this hotel and I will provide I hope an unbiased fair review. The staff were without exception very friendly and welcoming. Our room on first impression was a lovely room recently refurbished and spacious. Unfortunately it smelt very badly of damp and upon inspection we noticed the carpet by the bed was soaking wet and the aircon was dripping. We reported it and someone came to fix it but they didn’t fix it! We reported it again and were told we could be moved but not until we returned from a night out for dinner. The hassle of moving everything late at night just for 2 nights didn’t seem worth it so we stayed where we were. Nobody returned to fix it and we were offered no compensation whatsoever.
The hot tub by the pool was broken and didn’t work. Neither did the card machine whilst trying to pay for a coffee.
The hotel itself is in a great location and on first impression it looks lovely - but it’s the attention to detail in maintenance that will leave customers disappointed with their experience of staying here.
Comment from Hotel Management
21 Dec 2024 by The Sails Port Macquarie Team, Hotel Management
Thank you Pippa, for your review. Your feedback is valuable to us and we have passed on your comments to Management. Please contact us directly, if you are coming back this way.
by A verified traveler
Posted 8 Dec 2024
The upgrade superior room was old, the air conditioner didn’t work, the bathroom was less than a three star bathroom, the parking is boom gated, no advance warning you’d pay for parking, visitors immediately $25, quests $15. Many years ago it was great, value for money, today will be my last there!
Comment from Hotel Management
15 Dec 2024 by The Sails Port Macquarie Team, Hotel Management
Thank you Jay, for your review. Your feedback is important to us and we have passed your comments on to Management. Please reach out to us directly, is you are coming back this way.
by A verified traveler
Posted 8 Nov 2024
The pool area at this property was nice.
The king bed was two twins pushed together which is fine however this either didn’t have a mattress topper or needs a new one as all bumps were felt in the middle of the bed making it uncomfortable
Comment from Hotel Management
17 Nov 2024 by The Sails Port Macquarie Team, Hotel Management
Thanks Laura, for your review. Your feedback is valuable to us and we have passed on your comments to Management. We hope to host you again!
