Ratings based on 23 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2022 on Wotif
For the money they charge you get a small room with a very old small bathroom, would be hard to stay more than a night.
Comment from Hotel Management
8 Nov 2022 by Hotel Team, Hotel Management
Dear Alena,I would like to start by thanking you so much for you feedback. Reviews are one of the most useful tools we have at our disposal, and we appreciate as much information as possible! I am sorry that your stay wasn’t an enjoyable experience however we are always looking forward to improve and delivery better service..Thank you again.
by A verified traveler
Posted 24 Sep 2022
The staff is good, the rooms are good but only downside is washrooms all are old and have a very bad stench coming from them. The bar has no tap beer but the food is above average
Comment from Hotel Management
15 Oct 2022 by Sam Huaypamayta, Hotel Management
Dear Guest,Thank you so much for the detailed review of your stay, I appreciate your honestly and will pass he comments regarding washrooms to our maintenance team immediately, this absolutely isn't the service that we aim for, and I am so deeply sorry that it affected your stay with us. We will use this review as a tool for improving,We hope to see you again.
by A verified traveler
Posted 17 Jun 2022 on Wotif
This was only a one night stay, the room was clean but the interior was shabby. For the condition of the room we thought the price should have been close to half of what we paid. It served a purpose.
Comment from Hotel Management
17 Dec 2022 by Management , Hotel Management
Dear Greg,I would like to start by thanking you so much for you feedback. Reviews are one of the most useful tools we have at our disposal, and we appreciate as much information as possible! I am sorry that your stay wasn’t an enjoyable experience however we are always looking forward to improve and delivery better service..Thank you again.
by A verified traveler from Cloverdale
Posted 12 Jan 2022 on Wotif
Comment from Hotel Management
17 Dec 2022 by Management , Hotel Management
Thank you for taking the time to review the hotel. We are sorry you have had a negative experience.
by A verified traveler
Posted 20 Dec 2021 on Hotels
The room was clean and tidy. A huge step up from the studio rooms
Comment from Hotel Management
6 Jan 2022 by Manish, Hotel Management
Dear Lee,
Thank you for taking the time to share your stay experience with us. We are glad to hear that you felt our room size to be reasonable.
We look forward to welcoming you back to the hotel in the near future.
Kind regards,
Hedland Hotel Management
by A verified traveler
Beautiful beachfront views and delicious meals.
Posted 24 Nov 2021 on HotelsAmazing meals, great customer service. Lots of aggressive ants outside and prickles. Total beach front, room was small but comfy.
Comment from Hotel Management
27 Nov 2021 by Manish, Hotel Management
Hi Sara,
Thank you for taking the time to provide us with such valuable feedback following your stay at Hedland Hotel.
We are glad to hear that you enjoyed your stay with us.
Kind regards,
Hedland Hotel Management
by A verified traveler
Posted 10 Oct 2021
Original room was an expensive shoe box. Not large enough to open a suitcase.
Following complaint we got upgraded to a better room, but it was still very expensive.
Very basic accommodation which s Ok if it the description and price is reasonable
Comment from Hotel Management
13 Nov 2021 by Manish, Hotel Management
Good Morning Timothy,
Thank you for taking the time to share your feedback on regarding your experience at Hedland Hotel. It is through such feedback that we can isolate issues and areas in need of attention.
I sincerely apologize for the frustration this incident have caused you
by A verified traveler from Cloverdale
Posted 2 Oct 2021 on Wotif
wifi was not working when i stay, expesive, sometimes including breakfast.
Comment from Hotel Management
13 Nov 2021 by Manish, Hotel Management
Good Morning Chiyong,
Thank you for taking the time to share your feedback on regarding your experience at Hedland Hotel. It is through such feedback that we can isolate issues and areas in need of attention.
I sincerely apologize for the frustration this incident have caused you
by A verified traveler
Posted 23 Sep 2021
It is a nice location right on the beach.
Beds were very comfortably however the price you pay is way too much for what you get or lack thereof. Because accommodation is so limited in Port Hedland it cost us $1137.00 for 3 nights which I much rather pay at the Crown Towers in Perth.
Old tired bathroom and no outdoor table and chairs to sit at although there is a sliding door to go outside.
Housekeeping staff made a lot of noise in the morning in adjoining rooms above us and next door so no chance to sleep in.
Room could do with a new facelift and a microwave for convenience.
Comment from Hotel Management
13 Nov 2021 by Manish, Hotel Management
Good morning Nancy,
Thank you for taking the time to review your recent stay. Please accept our apologies for the shortfalls you experienced in relation to the room, and price. Your comments have been passed onto our management team for their immediate review. All hotel rooms, as well as the entire property are about to undertake a complete refurbishment which will begin next month.
Kind Regards,
Hedland Hotel Management.
by A verified traveler
Posted 22 Sep 2021 on Lastminute
