Ratings based on 50 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
The Frangipani hotel is the most beautiful hotel just on the outskirts of town.
The staff are incredibly friendly and very helpful.
My room had the best view across the bay, and was always kept clean and tidy.
Would definitely recommend!
Comment from Hotel Management
12 Nov 2024 by Sabrina Mitchell, Hotel Management
Hello Bill,It was a pleasure having you, and we sure look forward to seeing you again. Thanks so much for your visit. Safe travels home.
by A verified traveler
Posted 12 Apr 2024
Perfect location on Belmont Walkway. Kind, helpful & friendly staff. Thank you.
by A verified traveler
Posted 2 Apr 2024
The bathrooms and tiolets need to clean properly for the cost being charge for a room
Comment from Hotel Management
4 Apr 2024 by Sabrina Mitchell, Hotel Management
Bequia suffers from lack of water as there is no central water supply. Every property has cisterns that catch rain water. During the dry season we purchase water. To save water all toilets run on well water which has a lot of salt in it. hence the toilets get stained from the salt and are not in fact dirty but stained. We do our best to keep them from staining but this is a challenge with the brackish water used to flush them. Thanks for understanding
by A verified traveler
Posted 27 Feb 2024 on Hotels
by A verified traveler
Posted 24 Feb 2024
Comment from Hotel Management
25 Feb 2024 by Sabrina Mitchell, Hotel Management
Thanks Mandy. It was a pleasure having you and your lovely family at the Frangi. Hope to see you again soon. Safe travels home.
by A verified traveler
Posted 22 Feb 2024
Very friendly and comfortable
Comment from Hotel Management
23 Feb 2024 by Sabrina Mitchell, Hotel Management
Thanks so much for your business. We loved having you and look forward to seeing you back. Take good care.
by A verified traveler
Posted 22 Feb 2024
The location was the only good thing. The room was dusty, shower was dirty. We didnt need ac but the owner was not nice. The workers didnt seem to care much
Comment from Hotel Management
23 Feb 2024 by General Manager, Hotel Management
We are sorry to hear that you had a bad experience. Could you kindly let us know which room you stayed in so that I can address the issue with the dirty room with our housekeeping staff. We look forward to seeing you again.
by A verified traveler
Posted 26 Jan 2024
Comment from Hotel Management
29 Jan 2024 by Sabrina Mitchell, Hotel Management
Dear Andrew,We are sorry to hear you were not happy with your stay with us. If you could share some more details with us then I may be able to resolve teh issues.
by A verified traveler
Posted 24 Jan 2024
In short, don't stay here if you want to get any sleep or value service in any way, I think this place is an actual scam. The hotel has/operates a bar on premise that stays open very late and blasts music, making it impossible for anyone at the "hotel" to sleep until they finally turn off the music (we're talking 1am ). If you see Google saying the bar "closes" at 10pm, that's not accurate, it stays open much later. I have no idea how this hotel has very many guests given this, basically everyone has to stay up until the bar shuts down/the DJ gets tired, it's literally at the hotel. I feel like the hotel was a complete scam, and have never seen a setup like this before, there's zero sound insulation. Service otherwise was virtually nonexistent, they didn't seem happy to have me check-in, and ghosted me at the front desk for ten minutes with no explanation, then suddenly came back to check me in.
Comment from Hotel Management
24 Jan 2024 by General Manager, Hotel Management
Dear Luke,The annual Bequia Music Festival, which takes place at the end of January every year is currently in session so there is indeed music playing at the Frangipani until late for this week. We have another event on Thursday night and the festival is also in session at the Bequia Plantation Hotel and De Reef Restaurant. We apologize for the music that takes place during the festival and we are sorry you couldnt sleep We would be happy to offer you another night free at any time pending availability. We have been in business for over 50 years and continue to serve our guests.
by A verified traveler
Posted 17 Jan 2024
Charming old hotel with great views could do with money being spent on it, and a bit more care to clean and check.
Friendly helpful staff
Comment from Hotel Management
19 Jan 2024 by Sabrina Mitchell, Hotel Management
Thanks David. It was a pleasure having you. We are still in recovery mode after Covid and have just begun our refurbishment program. I trust that your next visit to us you will see drastic improvements.
