Ratings based on 886 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
The Sheraton was incredible. Each morning you have a different acre of swimming pool to choose from, amongst incredible tropical gardens right beside the beach. The facilities are beautiful and the staff are lovely. The rooms are lovely and we had everything we needed. The restaurants and the food was also incredible and there is so many to choose from! Highly recommend and we would love to go back.
by A verified traveler
Posted 14 Nov 2024
Resort and staff were great at this place. The pool and restaurants are amazing. Rooms need some TLC and a deep cleaning.
by A verified traveler
Posted 2 Nov 2024
Our room was freshly maintained, well fitted out and the property had great facilities. The bathroom was ok but needs updating as do some of the property facilities such as external painting and the pools. Perhaps aslo some updating or modernising of some areas as well.
by A verified traveler
Posted 30 Oct 2024
Great property, spacious rooms, superb pool, very friendly and helpful staff.
by A verified traveler
Posted 21 Oct 2024
We stayed in a suite with a balcony and access to the pools, and it was clean and convenient to facilities, including restaurants and beach access. The staff were friendly and polite. Breakfast buffet had an amazing selection, and the highlights for me were the assortment of fresh fruits and the egg station! Overall, amazing resort and definitely recommend if you are planning a trip to Port Douglas.
by A verified traveler
Posted 10 Oct 2024
It’s a gorgeous hotel with wonderful gardens and fantastic swimming pools
by A verified traveler from Essendon
Posted 9 Oct 2024
by A verified traveler
Posted 7 Oct 2024
Really disappointed in the Sheraton. Rooms dirty, broken blinds. Staff rude. Over priced. Really really disappointed.
by A verified traveler
Posted 3 Oct 2024
Good service and tasty food!
by A verified traveler
Posted 26 Sep 2024
The lagoon pool at this hotel is amazing. Both of the two stars I've given in this review are for the pool.
The hotel itself is dated and in a state of disrepair. Our room was mouldy and had not been properly cleaned since the previous guests left. We raised this with the staff and were told that mould is common at the property.
There are very few facilities available outside of the pool. There is a gym available for use at the golf course over the highway, but you'll need to get in your car to drive there. There are a number of restaurants on site, but the quality of the food does not match what you'll get if you walk in to town.
We left the hotel bitterly disappointed, although we loved Port Douglas and visiting the Daintree Rainforest.
