Ratings based on 744 Verified Reviews
4.8 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Property was clean tidy and very well kept very close to local restaurants and shops which was lovely
Comment from Hotel Management
19 Nov 2024 by Shantara Management , Hotel Management
Thank you Grant for your review. We're glad you enjoyed your stay with us.
by A verified traveler
Posted 29 Sep 2024
Excellent all round. Well maintained & every bit as nice a stay as it was when we stayed 8 years ago.
Comment from Hotel Management
30 Sep 2024 by Shantara Management , Hotel Management
Thank you for your review. We look forward to welcoming you back again.
by A verified traveler
Posted 23 Sep 2024
Great location within easy walk to four mile beach and all restaurants and shopping. The studio is comfortable, away from the Main Street so quiet. Balcony overlooking the pool has a table and two chairs so very pleasant. There is a washing machine and a dryer just outside the unit, and washing powder can be purchased at the reception desk for $2:00 for a small sachet
On the whole, it is a nice place but could use a little renovation- there is mold around the shower floor and around the sink, the comforter, although it is covered by a sheet is pretty badly stained. Small nuisance but certainly not expected in a prestige resort.
Comment from Hotel Management
25 Sep 2024 by Shantara Management , Hotel Management
Thank you for your review.I have brought your room and bedding issues to the attention of our house keeping team.
by A verified traveler
Posted 11 Sep 2024
Fantastic place to holiday
Comment from Hotel Management
15 Sep 2024 by Shantara Management , Hotel Management
Thank you for your review.
by A verified traveler
Posted 1 Sep 2024
Great location, quiet and safe. Parking lot horrible
Comment from Hotel Management
10 Sep 2024 by Shantara Management , Hotel Management
Thank you for your review.
by A verified traveler from Darlinghurst
Posted 22 Aug 2024
There isn’t a lot of sun spots around the pool and the hotel didn’t clean the rooms each day. Overall an ok stay
Comment from Hotel Management
25 Aug 2024 by Shantara Management , Hotel Management
Thank you for your review.
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
25 Aug 2024 by Shantara Management , Hotel Management
Thank you for your review.
by A verified traveler
Just book this resort
Posted 21 Aug 2024 on HotelsOur room was perfect for our 4 night stay, quiet, very clean and bedding and towels good quality. Our 2nd floor room overlooked one of the swimming pools so nice outlook. Short walk to the wharf, the main shopping/eating area and 4 mile beach. The receptionist was very friendly and polite. Would definitely stay here again.
Comment from Hotel Management
21 Aug 2024 by Shantara Management , Hotel Management
Thank you for your review, we're glad you enjoyed your stay.
by A verified traveler
Posted 15 Jul 2024 on Hotels
Comment from Hotel Management
17 Jul 2024 by Shantara Management , Hotel Management
Thank you for your review.
by A verified traveler
Posted 10 Jul 2024
We enjoyed our stay very much, there were a few minor issues, tv controller not working, light rheostat faulty. All fixed promptly. Staff were friendly and helpful.
It was clean and very comfortable I would consider it again on our next visit.
Comment from Hotel Management
15 Jul 2024 by Shantara Management , Hotel Management
Thank you for your review and we look forward to the opportunity to welcome you back to Shantara.
