Ratings based on 803 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
Friendly staff, clean rooms, easy to walk to the main Street.
Loved the swim up bar and always enough lounges by the pool.
Comment from Hotel Management
11 Nov 2024 by Paul_GM, Hotel Management
Thanks Kelly for the 5 out of 5 rating and we are so pleased that you had a great stay with us.We hope to see you again one day.Best Wishes,Paul - General Manager
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Paul_GM, Hotel Management
Hi Hannah,Thanks for sharing your rating with us and glad your stay was a success.We look forward to welcoming you back to beautiful Port Douglas one day.Best Wishes,Paul - General Manager
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Paul_GM, Hotel Management
Hi Paul,Thanks for the rating and shout out. We really appreciate it and glad you had a great time in Port Douglas.Hope to see you again one day.Best Wishes,Paul - General Manager
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Paul_GM, Hotel Management
Thanks Tiffany for the 4 out of 5 rating and it was our pleasure having you stay with us. We hope to see you again.Best Wishes,Paul - General Manager
by A verified traveler
Posted 7 Oct 2024
Air con and fans didn’t work
Bed was part of lounge room
Was supposed to be 2 bedroom
Not very clean
Balcony floor hadn’t been cleaned in a long time
Comment from Hotel Management
14 Oct 2024 by Paul_GM, Hotel Management
Thank you Joanne for taking the time to share your feedback and we are so sorry to learn that your stay with us was not as seamless as it should have been. We have noted your comments and shall review further. Thank you for sharing. We look forward to welcoming you one day again where I am quite sure your next experience will be much improved.Kind Regards,Paul - General Manager
by A verified traveler
Posted 1 Oct 2024
The Lagoon Bar staff was amazing! Definitely going back there.
Comment from Hotel Management
2 Oct 2024 by Paul_GM, Hotel Management
Thanks for the 5 star rating Lalaine. We really appreciate it.Hope to see you again soon.Best Wishes,Paul - General Manager
by A verified traveler
Posted 1 Oct 2024
We loved the pool area and the swim up bar was great! Unfortunately the rooms were not cleaned properly and not having room service and fresh towels was very disappointing. We had to wear shoes in the room because our socks/feet would be filthy. The breakfast is not hygienic and the food was not fresh.
Comment from Hotel Management
2 Oct 2024 by Paul_GM, Hotel Management
Thanks Trent for sharing your feedback. We really appreciate it. We have noted your comments and thank you for sharing.Kind Regards,Paul - General Manager
by A verified traveler from Bentleigh East
Posted 17 Sep 2024
Clause to the beach
Comment from Hotel Management
18 Sep 2024 by Paul_GM, Hotel Management
Thanks for sharing your feedback and 4 out of 5 rating. We are so glad you had a great stay.We hope to welcome you again in the future.Kind Regards,Paul - General Manager
by A verified traveler
Posted 14 Sep 2024
Lovely place to stay. The pool and spa is great! The rooms are clean and bed was comfy. Nice and quiet at night.
Comment from Hotel Management
16 Sep 2024 by Paul_GM, Hotel Management
Thanks Monique for the 5 out of 5 rating and shout out. We appreciate you spreading the word of how great your stay was so thank you.Best Wishes,Paul - General Manager
by A verified traveler
Posted 10 Sep 2024
Better food facilities and room conditions .
Comment from Hotel Management
13 Sep 2024 by Paul_GM, Hotel Management
Thank you, Craig, for sharing your view about your recent stay. We appreciate it.Kind Regards,Paul - General Manager
