Ratings based on 317 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Oct 2024
In the heart of Port Douglas easy access to the restaurants/shops and a short walk to the beach.
The staff went out of their way to accommodate all of our needs/answer questions/book transport/day trips.
Comment from Hotel Management
17 Oct 2024 by Mantra Heritage, Hotel Management
Dear Ennio,Thanks so much for your 5 star review. We look forward to welcoming you back next time,Kind regards,
by A verified traveler
Posted 31 Jul 2024 on Lastminute
Perfectly located right next to shops/restaurants. We would definitely choose Heritage again.
Comment from Hotel Management
12 Sep 2024 by Mantra Heritage, Hotel Management
Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience at our hotel. It’s fantastic to know that our location and amenities met your expectations.Your kind words are a huge motivation for our team, and we’re delighted that you enjoyed your stay with us. We look forward to welcoming you back for another exceptional experience in the future.Thank you once again for your feedback and for choosing our hotel!
by A verified traveler
Posted 29 Jul 2024
Comment from Hotel Management
12 Sep 2024 by Mantra Heritage, Hotel Management
Thanks for the positive feedback.
by A verified traveler
You get what you pay for, basic in a great local.
Posted 23 Jul 2024 on HotelsGreat location in the heart of Port Douglas’s shops. Restaurants and bars.
However the facilities are sadly dated and a full renovation is needed, the pools were tragic.
You get what you pay for!
Comment from Hotel Management
12 Sep 2024 by Mantra Heritage, Hotel Management
Thank you for taking the time to share your thoughts with us. We’re pleased to hear that you enjoyed our central location and the proximity to Port Douglas’s shops, restaurants, and bars.We also appreciate your candid feedback regarding the facilities. We’re aware that our property is in need of some updates, and we’re actively working on plans to enhance and modernize our amenities, including the pools. Your comments are valuable and will certainly help us prioritize these improvements.
by A verified traveler
Posted 14 Jul 2024 on Wotif
Some rooms are very tired. Our power went out and we had to move rooms. Luckily it was an upgrade to a much better room. The Manager was great to deal with.
Comment from Hotel Management
12 Sep 2024 by Mantra Heritage, Hotel Management
Thank you for your feedback. We’re sorry to hear about the power outage but are glad we could upgrade you to a better room. It’s wonderful to know that the manager was helpful and that you appreciated the resolution. Your comments on the rooms are noted, and we’re working on improvements. We hope to welcome you back under better circumstances.
by A verified traveler
Posted 11 Jul 2024 on Wotif
by A verified traveler
Posted 4 Jun 2024 on Wotif
A lovely property, very happy with our time at Mantra. Close to everything, clean, and amenities/ pool were wonderful.
Comment from Hotel Management
5 Jun 2024 by Mantra Heritage, Hotel Management
Thankyou for your great review!
by A verified traveler
Posted 11 May 2024 on Wotif
・Tea stains on the dishes were noticeable. It would be best to bleach them.
・After dinner, when I went to bed, it was a little chilly so I asked for a blanket, but I was told that the service had ended and they couldn't give one to us.
・The room smelled moldy
・There were food crumbs on the dining chairs that looked like they had been there for a while.
Comment from Hotel Management
16 May 2024 by Mantra Heritage, Hotel Management
We appreciate the feedback and hope to improve these things to welcome you back in the future.Kind regards,Mantra Heritage Team
by A verified traveler
Posted 28 Apr 2024 on Wotif
The bathroom was mouldy, the room smelt like mould. The lights flickered (bathroom and bedsides) no one at reception, hard to find the room!! The people we travelled with had better rooms 😭
Comment from Hotel Management
16 May 2024 by Mantra Heritage, Hotel Management
We appreciate your feeback and will make sure the team can improve these things mentioned above for the next time you return back to Port Douglas
by A verified traveler
Posted 5 Apr 2024 on Wotif
lovely pool for an evening dip, a bit noisy with kids during the day. Loved our private deck and access
Comment from Hotel Management
12 Apr 2024 by Mantra Heritage, Hotel Management
We are thrilled to hear that you loved your stay here at Mantra Heritage,We look forward to seeing you again in the future.
