Ratings based on 632 Verified Reviews
3.4 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
Nice rooms and friendly service, plus a great location on the water.
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Hotel Manager , Hotel Management
Dear Robby,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Sincerely, Hotel Manager
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Hotel Manager , Hotel Management
Dear Lori,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. I hope you will visit us again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 6 Sep 2024
Pros- The man at the front desk was super nice! I didn't see anyone else( staff) around. Location is great and Lakeview. Really nice pool/ deck area with super comfy rocking chairs poolside.
Cons- This hotel really needs a remodel!! Pool deck railings are warped and the lounge chairs are uncomfortable. My rooms carpet had snags and felt dirty. Jacuzzi tub needs to go or replaced along with the knobs on the wall that control it. Sink faucet leaks around bottom when in use. TV needs mounted on wall as when you're laying in bed to watch it it sits too low on the dresser so I actually had to take both little garbage cans and turn them upside down to hold the TV higher up! Window siles full of dead bugs/dirt. Floor lamp and wall outlet to plug it in are broken! The blue awnings above access doors need power washed badly!! PLEASE do a remodel for your guests!!!
Comment from Hotel Management
7 Sep 2024 by Hotel Manager , Hotel Management
Dear Susan,Thank you for your feedback. We’re pleased to hear you enjoyed the location, pool area, and the service from our front desk staff. We also appreciate your detailed comments on the areas needing improvement. We will address the maintenance issues and may consider your suggestions for a remodel to enhance the overall guest experience. Your input is invaluable as we work to make necessary improvements.Sincerely, Hotel Manager
by A verified traveler from muskegon
Posted 23 Aug 2024
Changed room three times, one a/c didn’t work, next smelled of pee and smoke I didn’t accept, the final had a smell of seeker gas, I asked for the manager to contact me as they had no other rooms at this point and never heard from them. We almost left but there were no other hotels in the area that accepted pets.
Comment from Hotel Management
24 Aug 2024 by Hotel Manager , Hotel Management
Dear Carly,Thank you for bringing this to our attention. We're sorry to hear about the challenges you faced with the room conditions. Your feedback is important, and we will address these concerns with our team to ensure improvements are made. We appreciate your understanding and hope to provide a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 17 Aug 2024
Unfortunately, the room was filthy to the point we chose not to stay there after seeing it's condition and requested a refund. The pull out bed had pill bottle foil and trash in it as well as stained terribly with no sheets for it in the room. There was a balled up duvet above the clothes rack but it was clear it had not been washed. The covers on the king bad were stained and had questionable fluids on it. The breaking point was finding blood on the sheets when we turned them down after seeing the cover's condition. The chairs were also stained and dirty, carpet was torn in multiple places and the bathroom's ceiling panels were out of place above the tub, mold & mildew were present as well as a dirty tub. At $300 a night, I was aghast at the condition of the room and immediately gathered our things to leave. The receptionist said she would leave a note to refund me (since it was reserved on Expedia she said she couldn't refund me immediately) however my card was still charged and I had to file a dispute. There is very limited parking and as I was trying to find a different hotel from my car, a lady of the night was entertaining guests in room 22. She was completely nude when she opened the door for guy # 2 and my son got a full view 😠
by A verified traveler
Posted 3 Aug 2024
Was a decent place at a decent price. Pool was nice. View was amazing!
Comment from Hotel Management
5 Aug 2024 by Hotel Manager , Hotel Management
Dear Jennafer,Thank you for the perfect rating! We’re delighted to hear you enjoyed the pool and the amazing view. We look forward to welcoming you back for another great stay!Sincerely, Hotel Manager
by A verified traveler
Posted 31 Jul 2024
The staff here are very nice and professional. However, upon entering our room, we were immediately greeted by an unpleasant odor, possibly residual smoke or mold, which was quite off-putting for non-smokers like us. Additionally, the bathroom sink drained so slowly that toothpaste residue remained at the bottom. On a positive note, the breakfast provided was a redeeming feature that added some value to our stay. I would never stay here again, but instead, would pay the extra $ to stay at the Fairfield Inn.
Comment from Hotel Management
31 Jul 2024 by Hotel Manager , Hotel Management
Dear Jeanette,Thank you for your feedback. We’re pleased to hear that you found our staff nice and professional and enjoyed the breakfast. We’re sorry to hear about the unpleasant odor and slow-draining sink in your room. We are addressing these concerns to improve our guest experience. Your input is valuable, and we appreciate you bringing these issues to our attention.Sincerely, Hotel Manager
by A verified traveler
Posted 30 Jul 2024
Comment from Hotel Management
1 Aug 2024 by Hotel Manager , Hotel Management
Dear Allison,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
by A verified traveler
Posted 24 Jul 2024
Nothing unique but I would stay there again.
Comment from Hotel Management
25 Jul 2024 by Hotel Manager , Hotel Management
Dear William,Thank you for your feedback and 3/5 rating. We’re glad to hear you’d consider staying with us again. We’re committed to improving and hope to offer a more unique and memorable experience on your next visit.Sincerely, Hotel Manager
