Ratings based on 287 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jan 2025
Revisar los cuartos encontré 2 cucarachas en mi cuarto y cuando fui a la oficina no había nadie para reportarle el evento
Comment from Hotel Management
6 Jan 2025 by Hotel Management, Hotel Management
Dear Miguel, Thank you for selecting our hotel for your accommodation. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this with our housekeeping department. We hope you will give us another opportunity to serve you in the future and provide you with a more pleasant experience.Sincerely,Hotel Management
by A verified traveler from LAKE CITY
Posted 5 Jan 2025
Comment from Hotel Management
6 Jan 2025 by Dan D, Hotel Management
Dear Yasmanis,On behalf of my entire staff, we thank you for your review. We strive to make every stay a great stay, and it looks like you did. Outstanding! See you soon.
by A verified traveler
Posted 3 Jan 2025
Clean, friendly, quiet. It was a lovely stay!
Comment from Hotel Management
3 Jan 2025 by Dan D GM, Hotel Management
Thank you, Louise, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
3 Jan 2025 by Dan D GM, Hotel Management
Thank you so much for taking the time to post a review, Xiomara!We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.
by A verified traveler
Posted 12 Dec 2024
Mucha gente viviendo en hotel
Comment from Hotel Management
13 Dec 2024 by Hotel Management, Hotel Management
Dear Arielis, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Dan D, Hotel Management
Fransisco,On behalf of my team, we thank you for the great review. We hope the next time you stay, you have a 5 star stay. We'll try to make that happen for you!
by A verified traveler
Posted 28 Nov 2024
We didn’t like the fact that we saw 2 different rooms on the same floor that our room was on, had broken locks and doors. Doesn’t give us the impression that the hotel is safe
Comment from Hotel Management
28 Nov 2024 by Hotel Management, Hotel Management
Dear Benny, Thank you for choosing our hotel for your recent stay. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We sincerely appreciate your feedback and hope for the opportunity to welcome you once again.Sincerely,Hotel Management
by A verified traveler
Posted 24 Nov 2024
It was nice and cozy
Comment from Hotel Management
25 Nov 2024 by Dan D GM, Hotel Management
Dear Jackie,Thank you so much for your kind review! We're thrilled to hear you had a wonderful stay at our hotel. We strive to provide exceptional service and your feedback confirms we are achieving that goal. We look forward to welcoming you back again soon!
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Dan D GM, Hotel Management
Dear Fransisco,Thank you so much for your review! Could you email me and let me know what went wrong during your stay? We strive to provide exceptional service and your feedback confirms we are achieving that goal. We look forward to welcoming you back again soon!
by A verified traveler
Posted 16 Oct 2024
1 star , charges for everything and unclean. Never again
Comment from Hotel Management
17 Oct 2024 by Hotel Management, Hotel Management
Dear Alex, Thank you for sharing your valuable feedback with us. Our paramount commitment is to provide exceptional service and hospitality to all our guests while upholding principles of transparency and integrity. Therefore, we sincerely apologize if we fell short of your expectations. Your feedback is highly valued, and we will share it with the appropriate individuals as we strive to provide the best possible experience for our guests. Also, cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management
