Ratings based on 466 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
Limited transportation
Comment from Hotel Management
5 Nov 2024 by Elie Nicolas Reservation & Front Desk Agent , Hotel Management
Hello, Thank you for choosing Kinam Hotel.We truly value your input,We sincerely apologize for any inconvenience the limited transportation may have caused during your stay. Due to ongoing security concerns in the capital, we made the difficult decision to temporarily suspend our shuttle services to ensure the safety of our guests. We hope to have the opportunity to welcome you again under better circumstances.Best regards,
by A verified traveler
Posted 14 Oct 2024
The food was not food.
Comment from Hotel Management
23 Oct 2024 by Elie Nicolas Reservation & Front Desk Agent , Hotel Management
Thank you for choosing Kinam Hotel. And, thank you for your feedback. We are sorry to hear that your experience didn’t meet your expectations.. Please feel free to reach out directly so we can address your concerns and improve your experience. Your satisfaction is important to us!Best Regards,
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Elie Nicolas Reservation & Front Desk Agent, Hotel Management
Hello,Thank you for choosing Kinam Hotel.And thank you for your feedback.We look forward to welcome you very soon for another experience. Best regards,
by A verified traveler
Posted 10 Sep 2024 on Hotels
Comment from Hotel Management
12 Sep 2024 by Elie Nicolas Reservation & Front Desk Agent, Hotel Management
Hello, Thank you for choosing Kinam Hotel.And thank you for your feedback.We were glad to have you here.We hope to see you soon for another experience.Best regards,
by A verified traveler
Posted 9 Sep 2024 on Hotels
I missed my meeting because I did not have running water in my suite. I want a refund for my stay. It happened twice to make matters worse.
Comment from Hotel Management
11 Sep 2024 by Francklin F. Benjamin (Front Desk Manager), Hotel Management
Dear Fritz,I’m sorry to hear about the issues you experienced during your stay. I want to assure you that none of our front desk staff were informed about the problem with running water in your suite. Our front desk is available 24/7, and we would have been more than happy to address and resolve any issues immediately if we had been notified.To further investigate, I personally went to the room in question but did not find any issues. I am still unable to understand why this problem occurred without a report to our front desk.Please let me know if you would like to discuss this further, and we will do our best to address your concerns.Thank you for your understanding.
by A verified traveler
Posted 3 Sep 2024
The staff is very friendly
Comment from Hotel Management
5 Sep 2024 by Elie Nicolas Reservation & Front Desk Agent, Hotel Management
Hello Mrs. Daphnee,Thank you for your wonderful feedback !Thank you for pointing out, the friendliness of our staff. We were very pleased by your presence and we hope to welcome you back very soon for another experience.Best regards,
by A verified traveler from Pittsburgh
Posted 28 Aug 2024
While the room was always clean, the housekeeping was excellent, and the welcome was warm, my only issue was with the dining room. There weren’t enough personnel to manage the service effectively, the staff coordination was lacking, and the buffet had limited variety with not enough options.
Comment from Hotel Management
28 Aug 2024 by Francklin F. Benjamin - Front Desk Manager, Hotel Management
Dear Max,Thank you for taking the time to share your feedback. We're delighted to hear that you appreciated the cleanliness of your room, our housekeeping services, and the warm welcome you received.We sincerely apologize for the issues you encountered in the dining room. We take your concerns about staffing, coordination, and the buffet selection very seriously. Please be assured that we will review these aspects with our team to improve our service and dining options.Your comments are invaluable to us as we strive to enhance the experience for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Kind regards
by A verified traveler
Posted 26 Aug 2024
Comment from Hotel Management
5 Sep 2024 by Elie Nicolas Reservation & Front Desk Agent , Hotel Management
Dear Client,Thank you for choosing Kinam Hotel.Thank you for sharing your experience with us.We look forward to welcoming you back very soon for another experience.Best regards,
by A verified traveler
Posted 16 Aug 2024
Love the service and attentiveness
Comment from Hotel Management
19 Aug 2024 by Elie Nicolas Reservation & Front Desk Agent , Hotel Management
Hello, Thank you so much for your kind words! We are very pleased to hear that you enjoyed the service and attentiveness during your stay. We look forward to welcome you soon for another experience. Best regards,
by A verified traveler
Posted 10 Aug 2024
Nice
Comment from Hotel Management
11 Aug 2024 by Elie Nicolas Reservation & Front Desk Agent , Hotel Management
Hello,Thank you for your feedback! We were glad to have you here. Best Regards,
