Ratings based on 759 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Apr 2021
by A verified traveler
Posted 5 Apr 2021 on Orbitz
It was horrible the room it's smell really bad (mold and smoking at the same time)
It had mold next to bed.
by A verified traveler
Posted 5 Apr 2021 on Hotels
When I went to get breakfast bags from the front desk for my kids I was told I could only take one when I had two rooms with six kids and my husband so we didn’t get any. Also their was no housekeepers working so our rooms weren’t service at all the two days we stayed
by A verified traveler
Posted 4 Apr 2021
I was never told that the hotel had to hold $100. Then I was charge the $100 for nothing and they said it would take 7 days to go back on my account.
by A verified traveler
Posted 30 Mar 2021
by A verified traveler
Posted 29 Mar 2021
The rooms were very small, and due tonthe freeze that happend a few weeks before there werw signs that they were still under construction, which was a eye sore, to see plastic all around.
by A verified traveler
Posted 26 Mar 2021
Honestly this place was in bad conditions and we had issues from the beginning since the check in because once we got our key we went to out given room on the elevator and it was taking a while to get to 2nd floor and we where wondering why it didn’t work properly then we make it to the room we was given and the room was dirty like someone was staying there then I go down and tell the receptionist and he said it’s supposed to be clean so he changes the room to a room on 3rd floor so we have the same issue on the elevator then only one out of the two keys for the door work. Well we finally made it to a so called clean room it was bad and in terrible conditions I will provide pictures if it available. it smelled terrible(towels where dirty, carpet was nasty, restroom didn’t want to flush, bathtub had hairs in it, and the air unit smelled just like cigarette)and it was a so called non smoking room 😓 and with my three kids it was just not a good place to stay but we didn’t have possibilities to get my money back so we toughened it out and ended up staying since it was for two days only. But I would not recommend this place at all for a family even though I went based of reviews since it had great ones but making it there was a big No-no. And I understand could be that there are still in the process of renovations since all the weather issues they had had in the previous years but they need to have it closed at-least til it’s good to be livable for family and in good condition.
by A verified traveler
Posted 23 Mar 2021 on Hotels
by A verified traveler
Run away
Posted 22 Mar 2021 on HotelsDo not stay here!!! I repeat do not stay here. First off, the charge all people that book through hotels.com a $100.00 damage deposit. I have never encountered that before. When i enquired about getting the deposit back, i was told that it qould be between 3 to 6 business days, depending on my bank. The place was a dump. It was dirty and run down. Wonder when i will get my deposit back. The only redeeming aspect of this place were the employees, whom were exceptionally nice.
by A verified traveler
You get what you pay for
Posted 22 Mar 2021 on HotelsMale Front desk worker not wearing mask and do not note i had an late check out time. Dirty carpet and window seal. Hair in bathroom.
