Paradise Inn Reviews

This guest had made a booking with us in April 2024, and now in August 4 months later have decided to make an unwarranted complaint about us, this guest booked a room online which when she arrived at the hotel she saw another room that she preferred but this room cost more than the original room that she had booked which was explained to her but she was still unhappy that she had to pay slightly more for a change of room, so this is her grievances with us. all of our premises are fully covered by CCTV and we have 24 hours security on site also there is a police patrol in our area that stops by at nights to make sure everything is okay even though we have never had any problems, and there is always hot water available for guests which is a necessity in most hotels.

Thank you for bringing this issue to our attention, we pride ourselves in giving the best possible guest experience. I’m sorry we fell short in this instance, we value your feedback, this will be looked into and addressed.

Thank you for your feedback. We do appreciates and take feedbacks seriously because we at Paradise Inn strive to serve better. We’re very sorry to hear that you felt unsafe and that staff was unavailable. We can assure you that we have a 24hour surveillance system in place for guest security. Due to the Coronavirus restrictions; it does sometimes appear that staff is not available, but we can reassure you that we do have staff working 24 hours. Addressing your complaints, sometimes due to the speedy guest turnover, we do occasionally get minor damages to windows and door locks which are over looked. But if a formal complaint is made to front desk and if it was found to be genuine, we would normally upgrade that guest to a room of their choice, at no extra cost. But since you did not make a formal complaint to front desk, in the future if you book with us, there will be a special discount just for you. The Manager

Dear Rick, I am very sorry about your experience with the AC not working, the water pressure, and iron board issue, I have had meetings with the staffs and checked the complaint lodgement book and there is no record of any complaint of this sort, from you or any other guests that was staying at paradise Inn at this time, even though we try our best for guests to have an hassle free stay at Paradise Inn, we do sometimes experience equipment's malfunctioning, and if a guest is not comfortable in a specific room and we find a problem with that room we normally change them to an upgraded room at no extra cost, I do find it strange that a member of staff would give a guest a broken iron board, and no one else complained about the water pressure or AC and the same room was booked the next day, if you remember the name of the staff that gave you the Iron board and you reported the other issues to please let me know, and if in future you have any problem like these at any hotel always ask to speak to the manager.

Hi Nikki, Happy to know you enjoyed your stay and our loc

Thank you for your review. We apologize that our service did not satisfy your expectations. We will use the feedback to make us better and improve on our weak areas. Thank you for choosing Paradise Inn.

Dear Sir, In response to the anonymous review that you received.we always do our best to please our guests because to us our guests come first. The first lie is they were not sisters they were partners. The complainant booked twice and cancelled twice before they actually booked and arrived. They had booked the leased expensive room at the hotel, when we showed them the rooms that they had booked, they said that they wanted a room with a balcony which was more expensive, but we moved them anyway without any extra charge, and they seemed fairly happy with that room, in the morning they started to complain again about that room so I gave permission for them to be moved again to another room on the second floor at still no extra cost which they refuse and told the staff on duty that it's not the rooms, they want to move to another hotel where they had friends staying, at this stage our cancellation policy was explained to them, which was if you cancel 48 hours before your booking it's a 50% cancellation fee but after that its a 100% cancellation, so in fact if they leave at this stage they were not due to any refund, which was clearly printed on their receipt from Expedia, they were advised to email me as I was not on site at the time, when I received their email I called the office straight away and spoked to them about our cancellation policy, but to come to a happy conclusion I was willing to refund them 50% of their booking fee, which they accepted in principle but wanted the refund there and then which I told them was not possible they would have to come back the next day, they then put a male friend of theirs on the telephone who started to make threats if they did not get the refund right away so the police was called, when the officer arrived he confirmed our cancellation policy to them. They came back the next and collected their refund.