Ratings based on 310 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Aug 2024
Beautiful new hotel, modern fixtures. Beautiful lobby, bar and restaurant. We did not eat at the restaurant, but there were people there every day. Right across the street from the casino. Friendly staff that most could understand English. Our favorite was Celine Rouxel, she went above and beyond to store our luggage, charge a phone, deliver the phone, and personally inform us when our room was ready. Close to the Pornic town, clean and comfortable. The mattress was a bit firm for our liking but never had a bad nights sleep :) Our room faced the canal and had a balcony with a great view. Next time we visit, we will stay here again and recommend to anyone who asks.
by A verified traveler
Posted 31 Jul 2024
Paid for premium room 'Privilege Suite'. There was little, often zero, internet connectivity. When i asked about this, Westotel staff were not concerned, they informed me that i should sit in reception to connect!! Dear Westotel it is now 21st Century and excellent in-room wifi is no longer optional, it is a requirement.
Comment from Hotel Management
31 Jul 2024 by Olivier GUIHENEUF - General Manager, Hotel Management
Hello,Thank you for taking the time to share your feedback. We are sorry to hear that the internet connection did not meet your expectations and that our staff's response was not satisfactory. We fully understand the importance of a reliable Wi-Fi connection, especially in a Premium room like yours.We have noted your comments and will take immediate action to improve the quality of our internet connection and ensure our services meet modern expectations.Thank you for your constructive feedback, and we hope to have the opportunity to provide you with a better experience on your next visit.Best regards,
by A verified traveler
Lovely hotel
Posted 30 Jul 2024 on HotelsGreat size room and comfortable bed, free hour-long spa use was a nice extra. For walking into Pornic, take the elevator down to -3 (car park) and exit on foot to shortcut the stairs down the side of the hotel!
by A verified traveler
Posted 6 Apr 2024 on Hotels
by A verified traveler
Posted 30 Oct 2023
This would be the nicest hotel we have stayed on while in France. Modern Hotel with Good size room. Very Clean.
Comment from Hotel Management
31 Oct 2023 by The Hotel Team, Hotel Management
Dear Robert,We sincerely appreciate you taking the time to share your experience at our hotel. We're delighted to learn that your stay with us lived up to your expectations and that you found our facilities modern, and our rooms spacious and clean.Your feedback is incredibly valuable to us. We continuously strive to provide quality service and impeccable facilities, and your kind words are a testament to our efforts.We would be thrilled to welcome you again on your next visit to France. Please feel free to reach out to us for any special requests.Thank you once again for your kind review, and we hope to see you again soon.Best regards,
by A verified traveler
Posted 30 Sep 2023
Overall, had a great experience at the Westotel. I liked the property and location. The rooms were clean and well equipped. Dinner at the restaurant was very good. Areas for improvement: breakfast, loud music/outside late at night (possibly from Casino), no flexibility with check-in and check-out times even though there were very few guests. Neverthless, I would stay again!
Comment from Hotel Management
2 Oct 2023 by Westotel Team, Hotel Management
Dear Lisa,Thank you for taking the time to share your experience at Westotel. We are pleased to hear that you had an overall great experience and appreciated our property, location, and the cleanliness and amenities of our rooms. It's also wonderful to know that you enjoyed your dinner at our restaurant.We appreciate your feedback regarding areas for improvement, such as breakfast and noise concerns. We take guest feedback seriously and will certainly review these points to enhance our guest experience. Regarding check-in and check-out times, we apologize if our flexibility didn't meet your expectations during your stay.Nonetheless, we're thrilled to hear that you would consider staying with us again. We look forward to the opportunity to welcome you back and provide you with an even better experience.Best regards,
by A verified traveler
Lovely relaxing overnight stay
Posted 21 Aug 2023 on HotelsLovely hotel ideally located. We were upgraded which was really nice and the room was large and exceptionally clean. The reception staff were very polite and helpful and could speak to us in English. For us the hotel was ideally located a short stroll from the main centre making it easy to access everything but also quiet. Would definitely recommend and had no complaints at all.
Comment from Hotel Management
21 Aug 2023 by The Manager, Hotel Management
Dear Lauren,Thank you for taking a moment to share your experience. I am pleased to hear you found the Westotel experience to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely
by A verified traveler
Posted 24 Jul 2023
Very large hotel clean and modern room excellent
Comment from Hotel Management
24 Jul 2023 by La Direction, Hotel Management
Bonjour Lorraine,Nous vous remercions pour cet avis positif suite à votre séjour.Cordialement
by A verified traveler
Posted 2 Jul 2023 on Hotels
Comment from Hotel Management
3 Jul 2023 by Frédéric B General Manager, Hotel Management
Bonjour Jeannette,Nous vous remercions pour cet avis aussi élogieux.Au plaisir de vous accueillir à nouveau.Cordialement
by A verified traveler
Nice Place to Stay in Pornic
Posted 8 May 2023 on HotelsVery nice hotel with excellent mattresses and bed linen. Not too fond of the leather in the room, but it was comfortable and spacious. Nice view (see photo). The restaurant was sub-par; however, breakfast was good. Great desk staff.
Comment from Hotel Management
9 May 2023 by Frédéric B General Manager, Hotel Management
Bonjour Christopher,Merci pour votre avis positif, nous sommes ravis que votre séjour se soit bien passé.Bien Cordialement,t
