Ratings based on 21 Verified Reviews
2.8 Room cleanliness
3.7 Service & staff
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
NA
Comment from Hotel Management
26 Nov 2024 by Imran from Front desk , Hotel Management
Dear Guest, We are sorry for any inconvenience caused to you during your stay. However, we will make sure to provide you with the best possible service upon your check in next time.
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
1 Nov 2024 by Imran from Front desk , Hotel Management
Dear Guest,, We are excited and thrilled to see your review. We thank you for this rating. We will make sure to provide you with the best possible services upon your check in next time. Have a great day ahead
by A verified traveler
Posted 28 Oct 2024
Its nice to stay
Comment from Hotel Management
29 Oct 2024 by Imran from Front desk , Hotel Management
Dear Guest, Thank you for choosing Cottonwood suites for your stay. We're excited and thrilled to see your review. We shall continue to provide you with the best possible service upon your check in next time.
by A verified traveler
Posted 26 Oct 2024
Bad nasty
Comment from Hotel Management
28 Oct 2024 by Imran from Front desk , Hotel Management
Dear Guest,We're sorry that we couldn't meet your expectations. However, we will try our best to provide you with the best possible service upon your check in next time. Have a great day ahead
by A verified traveler
Posted 10 Oct 2024
Old property. Door didn't lock, remote damaged, cords dangling out of the side exit
Comment from Hotel Management
11 Oct 2024 by Imran from Front desk , Hotel Management
Dear Guest, Thank you for choosing Cottonwood suites for your stay. We are sorry for the inconvenience caused to you during your stay. We will make sure to provide you with the best possible service upon your check in next time.
by A verified traveler
Posted 9 Oct 2024
Our primary concern about this hotel is the state of housekeeping. In that regard, the carpets in the hallways were in need of vacuuming and cleaning and the floor in the room left one's feet unclean. Having said that, the staff in the hotel were very helpful, polite and professional.
Comment from Hotel Management
13 Oct 2024 by Imran from Front desk , Hotel Management
Dear Guest, Thank you for choosing Cottonwood suites for your stay. We thank you for your review and suggestions. We will make sure to provide you with the best possible service upon your check in next time.
by A verified traveler from Coral Springs
Posted 4 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Imran from Front desk , Hotel Management
Dear Guest, Thank you for choosing Cottonwood suites for your stay. We will make sure to provide you with the best possible service upon your check in the next time.
by A verified traveler from Zanesville
Posted 3 Oct 2024
Carpet, walls, flooring, bathroom was disgustingly dirty.
Comment from Hotel Management
14 Oct 2024 by Imran from Front desk , Hotel Management
Dear Bill, Thank you for choosing cottonwood suites for your stay. We will make sure to provide you with the best possible service upon your check in next time
by A verified traveler
Posted 30 Sep 2024
We only stayed here because of the hurricane knocked out our power and almost everything was booked, this was the lowest I could find for my liking. I did not want to take a shower. Rust all in the tub, mold and cracks in floor of bathroom. Room smelled like straight bleach, sheets and blankets were damp. Sheets, blanket and pillow cases were stained. Dirty/filthy hallways floors, dogs barking. I was so glad that our power came back on, we said forget the other days we had booked and checked out. We took the loss. I can say the air worked fine. It was very cold. I really got what I paid for but we had no choice at the time or be without power. They are remodeling but they definitely have some work to do. I WOULD NOT BE BACK. Also after checking in, I went back to the front desk letting them know all of the things and that I would not be staying another night and did not want the next two nights due to the filthy room. He kept telling me he has to talk to manager. We checked out the next morning, manager tried to pretend he wasnt the manager. So we just left. HORRIBLE!!!!!
Comment from Hotel Management
2 Oct 2024 by Imran from Front desk , Hotel Management
Dear Guest, Thank you for choosing Cottonwood suites for your stay. We are sorry for the inconvenience caused to you during your stay. We will make sure to provide you with the best possible service upon your arrival the next time.
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
14 Oct 2024 by Imran from Front desk , Hotel Management
Dear Guest, We will make sure to cope up to your expectations the next time you check in with us.
