Ratings based on 600 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Sep 2024
by A verified traveler
Posted 28 Aug 2024
Unique property - much more interesting than the mega chains.
by A verified traveler
Posted 23 Aug 2024
The room had a slight odour -Bodega- damp ? Drain ? Not sure - there was no fridge unusual in a hotel like this.
Location was great. Staff were brilliant. Enjoyed our stay - did not eat in the hotel - lots of choice outside.
by A verified traveler
Posted 10 Aug 2024
We are regular visitors to Poole because our son and daughter-in-law live on the harbourside, yet our first stay at this hotel. We so wish we’d stayed here before and will be our hotel of choice going forward. The staff were welcoming and consistently friendly. The room was immaculately clean and tastefully furnished with a nod to the seaside location. Seconds from the harbour. The bed was large and comfortable. The stay was just faultless. Thank you
by A verified traveler
Posted 7 Aug 2024
The room air conditioning didn’t operate and there was no ventilation, meaning it was extremely hot
by A verified traveler
Posted 28 Jul 2024
Superb hotel in Poole Old Town. Everything top quality.
by A verified traveler
Posted 25 Jul 2024
This was a last minute booking made midway through ferry journey due to serious delays and much later arrival time meaning we felt unwise to then progress on with 3 hour drive. We booked specifically because it was dog friendly, near port, apparently 4 stars and had stayed at part of the chain previously and had 24/7 Room service for food on listing. we arrived just before 10pm, the room was essentially in loft on what had been hottest day of year so far and of course A/C was broken. We reported this and told nothing we can do as all booked just use fans. Food service we were told not available as kitchen closed but you could choose from the 4 options of late night snacks. Had the Croque Monsieur which was one of the four options - catastrophic food poissioning for next four days (I'd only had a bowl of fruit and yoghurt mid-morning prior to that). On arrival there were band aids left in bathroom bin and a distinct yellow tinge to the toilet water. I appreciate a last minute booking and can't expect the world but the room wasn't exactly cheap and given we'd not eaten the 24/7 room service to have a proper meal was one of the key reasons we booked it was very misleading and with it resulting in food poisoning was even worse. Won't be staying again and wished we'd made the drive in the end certainly not worth the money.
by A verified traveler
Posted 24 Jul 2024
This was the perfect location for a stay the night before a ferry crossing. The hotel is well maintained and has a lovely bar/garden area. The room was modern and comfortable.
Comment from Hotel Management
24 Jul 2024 by Reception Team, Hotel Management
Dear Sarah, Thank you for your lovely review, I'm glad you enjoyed your visit to us! We look forward to your next stay with us. Kind regards,
by A verified traveler
Posted 14 Jul 2024
One of the better hotels in Poole. I would recommend this hotel. Parking is an issue, but 24 hr parking is available is close proximity, £13 for 24 hrs
Comment from Hotel Management
24 Jul 2024 by Reception Team, Hotel Management
Dear Mark, Thank you for your lovely review, I'm glad you enjoyed your visit to us! We look forward to your next stay with us. Kind regards,
by A verified traveler
Posted 11 Jul 2024
Fantastic location and lovely room. Third time staying there but was a little disappointed with my room, it lacked character and the steps are so steep to get up to the room with a heavy case , I really struggled. Also I was in a separate part of the Hotel with its own entrance as a returning customer it really felt like a down grade. The room was immaculate and lovely bathroom but not what I expected from Hotel Du Vin.
Comment from Hotel Management
12 Jul 2024 by Reception Manager, Hotel Management
Dear Amy, Thank you for leaving us your feedback following your recent stay. I am very sorry to read that you were disappointed with your recent stay at our Hotel in regards to the room allocation. I will pass your feedback withing the team to make sure the room allocation are managed more approatly. Please contact me directly if you are planning a future stay and I will ensure you are looked after. Kind regards,
