Ratings based on 120 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Sep 2024
We had a fantastic stay at Grand Hotel Kronenhof! The hotel has an amazing history and great old world glamour. The rooms are spacious and the amenities and spa were top notch.
By far the biggest plus at the hotel were the staff. The were all exceptional and really warm. They offered great recommendations and Daniel the concierge was a standout.
Comment from Hotel Management
16 Sep 2024 by Hotelmanagement, Hotel Management
Dear guest JoelThank you for your words of praise about your stay at the Grand Hotel Kronenhof! We are delighted to hear that you enjoyed everything about our hotel and that we and our staff were able to impress you. We look forward to welcoming and pampering you again soon. See you again soon at the Kronenhof!Warm regards, Claudio LaagerManaging Director, Grand Hotel Kronenhof Pontresina
by A verified traveler
Posted 6 Aug 2024
Comment from Hotel Management
16 Sep 2024 by Hotelmanagement, Hotel Management
Lieber Gast Gurman Vielen Dank für Ihre ausgezeichnete Bewertung, über welche wir uns sehr freuen. Wir hoffen, Sie bald wieder bei uns begrüssen und verwöhnen zu dürfen - bis dann im Kronenhof! Freundliche Grüsse Claudio Laager Managing Director, Grand Hotel Kronenhof Pontresina
by A verified traveler from JACKSON
Posted 24 Jul 2024 on Travelocity
The facility is very nice and staff was great!
Comment from Hotel Management
16 Sep 2024 by Hotelmanagement, Hotel Management
Dear guest Richard Thank you very much for your excellent review, which we are very pleased about. We hope to welcome and pamper you again soon - see you at the Kronenhof! Best regardsClaudio LaagerManaging Director, Grand Hotel Kronenhof Pontresina
by A verified traveler
Posted 21 Jul 2024
Excellent property!
Comment from Hotel Management
22 Jul 2024 by Hotelmanagement, Hotel Management
Dear guest mariam Thank you very much for your excellent review, which we are very pleased about. We hope to welcome and pamper you again soon - see you at the Kronenhof! Kind regardsClaudio LaagerManaging Director, Grand Hotel Kronenhof Pontresina
by A verified traveler from Sefner
Posted 6 Apr 2024
Excellent location
Comment from Hotel Management
8 Apr 2024 by Hotelmanagement, Hotel Management
Dear guest Alejandro Thank you very much for your excellent review, which we are very pleased about. We hope to welcome and pamper you again soon - see you at the Kronenhof! Kind regardsClaudio Laager, Managing Director Grand Hotel Kronenhof Pontresina
by A verified traveler
Posted 31 Mar 2024 on Hotels
Comment from Hotel Management
2 Apr 2024 by Hotelmanagement, Hotel Management
Lieber Gast ElmiraVielen Dank für Ihre ausgezeichnete Bewertung, über welche wir uns sehr freuen. Wir hoffen, Sie bald wieder bei uns begrüssen und verwöhnen zu dürfen - bis dann im Kronenhof! Freundliche Grüsse Claudio Laager, Managing Director Grand Hotel Kronenhof Pontresina
by A verified traveler
Posted 18 Mar 2024
Beautiful hotel with great spa, pool, gym facilities. Perfect, very customised service. We didn’t have any problems or delays with anything. Very caring and friendly staff. 10 out of 10 for everything
Comment from Hotel Management
20 Mar 2024 by Hotelmanagement, Hotel Management
Dear guest IrynaThank you very much for your kind words, which we greatly appreciate! We are pleased to hear that you enjoyed our facilities and your overall stay with us. A personalised service is our priority and we are extremely happy that you felt well looked after by our staff. We look forward to welcoming and pampering you again soon.Kind regardsClaudio Laager, Managing Director Grand Hotel Kronenhof Pontresina
by A verified traveler
Posted 17 Mar 2024
Great hotel with great rooms. Service is impeccable, and all staff is remarkably service-oriented. Thanks to the receptionists and waiters
In one word, “exceptional”.
Comment from Hotel Management
18 Mar 2024 by Hotelmanagement, Hotel Management
Dear Guest Mehmet Thank you very much for your kind words and your great review. We are delighted to hear that you were completely satisfied with your stay with us. And so we hope that we will be able to welcome and pamper you again soon - see you back at the Kronenhof!Best regards, Claudio Laager, Managing Director Grand Hotel Kronenhof Pontresina
by A verified traveler
Posted 21 Dec 2023
Comment from Hotel Management
23 Jan 2024 by Grand Hotel Kronenhof, Hotel Management
Sehr geehrte Frau Katherine Luz, vielen herzlichen Dank für die tolle Bewertung.Auf ein baldiges Wiedersehen würde ich mich freuen.Freundliche Grüsse, Claudio Laager, Managing Director Grand Hotel Kronenhof
by A verified traveler
Posted 5 Dec 2023
Comment from Hotel Management
8 Jan 2024 by Grand Hotel Kronenhof, Hotel Management
Dear Guest Eun Ji,thank you very much for your excellent review. We are delighted you enjoyed your stay with us. Looking forward welcoming you soon again.Best wishes, Claudio Laager, Managing Director Grand Hotel Kronenhof
