Ratings based on 7 Verified Reviews

2.4 out of 5
100% of guests recommend
2.7 Room cleanliness
2.8 Service & staff
3.0 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 2 Jan 2020 on Hotels
1 out of 5
by A verified traveler

Posted 21 Apr 2019 on Hotels
Comment from Hotel Management
15 May 2019 by Hilda, Hotel Management
Dear Our Valuable Guest Warmest Greeting from Kapuas Palace Hotel Pontianak On Behalf of Kapuas Palace Hotel Pontianak would like to thank you for staying with us. Thank you very much for your wonderful comments about our facilities and service offered by our Ladies and Gentlemen. We look forward to welcome you back to Kapuas Palace Hotel Pontianak in the very near future.
1 out of 5
by A verified traveler from Kuala Lumpur

Posted 20 Mar 2019
Poor housekeeping and maintenance makes these property looks bad. Cockroaches, water stained, water leaks are things you can see in most of the places. Please find other options!
Comment from Hotel Management
22 Mar 2019 by Really, Hotel Management
Dear Our Valuable Guest Warmest Greeting from Hotel Kapuas Palace Pontianak .. On Behalf of Kapuas Palace Hotel Pontianak would like to thank you for taking time to give your feedback as it helps us identify the areas and things we could improve to meet the next guest experience. Following your feedback for our facilities and service, we would like to inform department related to ensure that case would not happen in future. We are looking for your next staying in near future. Thank You Best Regards, Reallyazika Jacobus
1 out of 5
by A verified traveler

Posted 19 Mar 2019
Poor maintenance and house keeping makes
Comment from Hotel Management
31 Mar 2019 by Really, Hotel Management
Dear our valuable guest Warmest Greeting from Hotel Kapuas Palace Hotel On behalf of Kapuas Palace Hotel Pontianak would like to thank you for taking the time to give your valuable feedback as it helps us identify the areas and things we could improve to meet the next guest experience. Following your feedback for our service. We would like to inform department related to ensure that case would not happen in future. We are looking for your next staying in near future. Thank You Best Regards Reallyazika Jacobus
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 23 Nov 2018
1 out of 5
by A verified traveler

Roach Motel

Posted 29 Sep 2018 on Hotels
Roaches in the hotel room. Hole in floor. Tub dinged in several places through the ceramic. Pool water like milk. Wifi never worked. Front desk people no help even though we spoke Malay.Had to battle for an extra thin towel. Very basic breakfast.
Comment from Hotel Management
1 Oct 2018 by Really, Hotel Management
Dear Roach Motel, we were sorry for your uncomfortable .. thank you to let us know, we will learn to be better .. Thank you for choice our hotel have a nice day ..
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Safe place

Posted 7 Apr 2018 on Hotels
Convince
Comment from Hotel Management
11 Apr 2018 by Hilda, Hotel Management
Dear Mr Dino, Warmest greeting from Kapuas Palace Hotel Pontianak. First of all, we are pleased to inform you that it is our pleasure to serve you while you`ve staying with us. Thank you for your feedback, It will valuable for us to increase our service in the future. Should you have more inquiry, please do not hesitate to contact us. Thank you and best regards, Hilda Oktarida Asst Front Office Manager
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