Ratings based on 38 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Apr 2024 on Hotels
The besheet is not clean and shower is not good and comfortable,
Comment from Hotel Management
23 Apr 2024 by Hotel Manager, Hotel Management
Dear Mr. Ricardo,Warmest Greetings From Hotel Neo Gajahmada Pontianak,Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the cleanliness of the bedsheets and the discomfort with the shower. Providing a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of your expectations in this regard.We will address these issues with our housekeeping team to ensure that proper cleaning standards are met, and we will also inspect and improve the shower facilities to ensure they meet our guests' expectations for comfort and functionality.If there's anything else we can do to make your stay more enjoyable, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for a better experience in the future.RegardsHotel Manager
by A verified traveler
Posted 19 Feb 2024
The level of cleanliness needs to be improved, especially the floor still has dirt and the toilet part of the wall and floor is not scrubbed cleanly
by A verified traveler
Posted 13 Jun 2023
Everything about this hotel is wrong. And better to check everything before paying what you didn’t get. If I’m back to the city I won’t stay here again
Comment from Hotel Management
15 Jun 2023 by Amiruddin Thamrin, Hotel Management
Dear Mrs. Esther,Warmest greetings from Hotel Neo Gajah Mada Pontianak!Thank you for taking the time to review us. We apologize for the negative experience that you had experienced during your stay in our hotel. I would like to hear more about your experience so that we can use your valuable feedback to deliver better experience next time. Please do not hesitate to reach me directly if you have any further concerns. I hope that we will see you again soon. Thank you.Best regards, Amiruddin ThamrinHotel Manager
by A verified traveler
Posted 12 Mar 2020
Hotel Bersih, makanan ok, nyaman hotelnya, staff ramah
Comment from Hotel Management
13 Mar 2020 by Amir / HM, Hotel Management
Hi,
Terima kasih atas kepercayaannya kepada Hotel Neo Gajahmada Pontianak untuk melayani anda. Kami sangat senang anda menikmati waktu tinggal anda bersama kami dan telah membagikan pengalaman anda dengan kami. Kami tunggu kedatangan anda selanjutnya!
Amir / HM
by A verified traveler
Cap Goh Meh
Posted 10 Feb 2020 on HotelsVery nice hotel, i stay 3 days for cap goh meh event. located on center of the city. ( gajah mada ). Easy to go everywhere, a lot of food stall and nice restaurant. Staff all are super friendly. I have no complaint about. Will be back when im in pontianak again.
Comment from Hotel Management
12 Feb 2020 by Amir / HM, Hotel Management
Hi,
Thank you for leaving us such a wonderful review! We are thrilled that you loved your experience; our staffs will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again!
by A verified traveler
Posted 6 Jan 2020
Comment from Hotel Management
7 Jan 2020 by Amir / HM, Hotel Management
Hi,
Thank you for taking the time to leave us your feedback. We sincerely apologize for the negative experience you had with us.. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. We do hope that the next time you will find your stay here better. Please never hesitate to reach out to me directly if you have any questions or further concerns.
Best Regards,
Amir / HM
by A verified traveler
Posted 19 Sep 2019 on Hotels
by A verified traveler
Posted 12 Sep 2019
modern and affordable
Comment from Hotel Management
23 Sep 2019 by Amir / HM, Hotel Management
Hi,
Thank you so much for your 5 star rating and for giving us the opportunity to serve you. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you again in the future.
by A verified traveler
Posted 5 Aug 2019
For the price of this hotel I felt I got a fantastic deal! The outside of the hotel looks plain but once you step through the doors into the gleaming lobby it was a really wonderful hotel! The staff was friendly, helpful, and efficient and the room was great! The room was very modern with a strong air conditioner, a fridge, a clean and modern bathroom, and a very comfortable bed. The room included breakfast which was on the 11th floor with a fantastic view! Breakfast was a big buffet with something for everyone😀
I only had one night here but i would definitely stay here again if I were to return to Pontianak.This had to be the best deal in town!
Comment from Hotel Management
5 Sep 2019 by Amir, Hotel Management
Hi,
We would like to thank you for staying with us at Neo Hotel Gajahmada Pontianak, and for sending us your valuable reviews. We are very delighted to hear that you enjoyed your stay with us. Customer's satisfaction is our foremost priority. We do hope that we could have the opportunity to serve you again in the future. Thank you for sharing your experience with us.
Amir / HM
by A verified traveler from Hong Kong
Posted 27 Jul 2019
Location is good. Cafeteria located on 11/f, the highest in the city. Has panoramic view of the city, excellent. The amenities is terrible, towel has holes and black. The toilet has rusting colour!
Comment from Hotel Management
5 Sep 2019 by Amir, Hotel Management
Hi Dorian,
First of all, we would like to thank you for staying with us at Neo Hotel Gajahmada Pontianak, and for sending us your valuable reviews. We are very sorry to heart that your experience at our hotel was not the best. We will make sure to improve our service so that our guest could meet their satisfaction. We do hope that we could have the opportunity to serve you again in the future. Thank you for sharing your experience with us.
Amir / HM
