Ratings based on 93 Verified Reviews

3.8 out of 5
94% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 26 Mar 2024 on Hotels
All the male staff is very friendly and so nice. The front desk female workers doesnt seem like her jobs. Even the security at front door really nice and doing great customer service. The front desk wont tell you about your buffet if you dont ask and no information about it at all.
3 out of 5
by A verified traveler

Posted 3 Oct 2023
Aircon leaking & wifi intermittent
Comment from Hotel Management
30 Oct 2023 by GM, Hotel Management
Dear Palanikumar,Thank you for your feedback. We apologize for the inconvenience with your air conditioning and Wi-Fi. Our technicians will address the AC leak, and for the Wi-Fi issue, our IT team will fix it. If problems persist, contact us by dialing 4 from your telephone in the room.Best regards,Anto W. Soemartono (General Manager)
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 30 Mar 2023 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 29 Mar 2023 on Hotels
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 16 Nov 2022 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 26 Sep 2022
4 out of 5
by A verified traveler

Posted 9 May 2022 on Hotels
Room is big but kind of old. We are very happy with room service person Candra Lesmana. He is very helpful and keep our room cleans every day.
4 out of 5
by A verified traveler from Singapore

Posted 22 Feb 2020
This isn’t my 1st time staying in Aston ptk.. but this time I had unpleasant experience with one of the front desk staff. I was passing by the front desk with my friends and this staff was abruptly asking me to settle my bills. I wasn’t asked to pay during check in & I wasn’t thinking much about it.. thought that I will clear the bills during check out. However, if there’s a need to remind the guess, shouldn’t it be done in discreet? This is not professional service staff should behaved. I will appreciate if you may want to re trained your service staff to be more tactful & polite. Thank you.
4 out of 5
by A verified traveler

nearby shopping center and easy to get meal

Posted 30 Dec 2019 on Hotels
good stay and clean
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 14 Nov 2019 on Hotels
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