Ratings based on 189 Verified Reviews

4.1 out of 5
82% of guests recommend
4.4 Room cleanliness
3.9 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from green cove springs

Posted 12 Sep 2024
Very nice property with lots of amenities and options. Staff was super nice. Parking was safe, fresh air, open windows, modern but rustic-ski chalet style.. highly recommend and love the family atmosphere and friendly staff
5 out of 5
by A verified traveler

Posted 15 Jul 2024
I liked the are but didn't felt like 4 star hotel
1 out of 5
by A verified traveler

Posted 7 Jul 2024
The room was too small and too warm without a.c. The reception was closed from 9 p.m with no one to turn to.we would never sleep there.
2 out of 5
by A verified traveler

Not recommend for non Italian speaking guests

Posted 8 Feb 2024 on Hotels
The hotel was very nice however the management needs a lesson or two about customer service and hospitality. If you were not Italian speaking you were totally brushed off. There were any international guests there for the World Masters Championships and no effort was made to welcome these guests.
Comment from Hotel Management
8 Feb 2024 by thomas, Hotel Management
We never had problems understanding the language with the client in question, we are not native English speakers but we manage to understand and make ourselves understood correctly by all clients who speak English and who stay at our hotel. I believe that the reason for the bad judgment is the room that Mrs Margaret booked and for which she made a No show, believing instead that she had cancelled. Maybe she's the one who needs tutoring on using the booking portals. Sincerely
5 out of 5
by A verified traveler

Posted 9 Aug 2023
Everything is nice here. I just have one complaint. There weren't a lot of sugar-free or vegan options for breakfast. The coffee was good though. Thank goodness coffee is sugar-free and vegan. They had a container with a good muesli at the top. But the bottom was filled with sugared flakes. So when I tried to fill my bowl, only the sugar flakes came out. More coffee...
5 out of 5
by A verified traveler

Posted 25 Feb 2023 on Hotels
Brilliant accommodation , large comfortable room, excellent breakfast pre skiing and so close to Gondola. Staff extremely friendly with lovely bar and seating area. Sauna and hot tub an added post ski bonus for the group.
5 out of 5
by A verified traveler

Four years in a row all good.

Posted 16 Feb 2023 on Hotels
Fourth year in a row staying here. Have brought family and friends and all equally impressed. Rooms larger than expected and have table area at one end. Very quiet especially at night, this in part due to reception and bar area closing by 9.30.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 7 Mar 2022
5 out of 5
by A verified traveler

Posted 15 Jul 2020 on Hotels
Great place in a skiing area with a lot of nature.
4 out of 5
by A verified traveler

Cosy stay close to the nature AND village

Posted 10 Oct 2019 on Hotels
Great location, clean room with a hostess that makes you feel at Home. Arrived late in the night but still easy access to the room. First night a bit cold as heating was not turned on in the building but for the rest of the stay it was warm and comfy. Good breakfast
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