Ratings based on 423 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from toronto
Posted 25 Dec 2024
Since I was benefitted from reading others’ comments, want to document my experience in case it is helpful for anyone in future.
First, the most positive is the location. To south, it takes 10 minutes to walk to waterfront/downtime. To north, walk less 10 minutes for gas station and a large shopping complex in which you may find food court, grocery store, etc. During peak season, probably convenient to walk around instead driving and trying to find a parking spot.
Second, the hotel has ample parking space….at least I noticed during the Christmas time (probably low season).
Hotel staff was nice and polite.
However, the hotel is old with facilities quite rundown. In the change room and sauna, no lockers, no towels, no shampoos/shower gels. Usually it was shut down. You need to request front desk to turn it on and warm up.
Breakfast is continental with warm items just eggs and bacon.
In summary, if you go there during low season, you could stay outside of city and then when going to downtown, just park free at the shopping mall and then walk to waterfront.
Comment from Hotel Management
27 Dec 2024 by Zeanide, Hotel Management
Thank you for sharing your feedback! I'm glad to hear that you found the location convenient, with easy access to both the waterfront and shopping complex. It’s great that parking was plentiful during your stay, and that the hotel staff made a positive impression. I also appreciate your insight into the hotel’s condition and amenities. It’s helpful to know that the facilities could use some improvement, particularly the lack of lockers and towels in the sauna, as well as the request process for the sauna’s operation. Your suggestions about parking and walking to the downtown area are very practical, especially during the low season. Thank you again for your detailed review – it will definitely be helpful to future guests!Best regardsHotel Manager
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
27 Dec 2024 by Zenaide, Hotel Management
Prezado Sr. Albert.Muito obrigada pelo seu feedack.Contamos com a vossa visita em breve.Bem-haja.O Diretor Hotel
by A verified traveler
Posted 11 Nov 2024
우리가 수영장에서 목걸이를 잊어버렸는데 열심히 찾아주셔서 너무 감사했어요
Comment from Hotel Management
12 Nov 2024 by zenaide, Hotel Management
Dear Guest Youngsook,We're so glad we were able to help recover your necklace! Thank you for sharing your kind words with us. We're happy to have been able to make your stay a little easier.Our team is always here to provide the best service possible, and it’s rewarding to know our efforts were appreciated.If you need anything else or plan to visit again, it would be a pleasure to welcome you back!Best regards,Hotel Manager
by A verified traveler from Bala
Posted 2 Nov 2024
.
Comment from Hotel Management
11 Nov 2024 by Zenaide, Hotel Management
Dear Ms Sandra.Thank you so much for your feedback and for the 5 of 5.We hope to welcome you again in a future.Best regardsHotel Manager
by A verified traveler
Posted 22 Oct 2024
Quiet rooms even thou the planes flew over
Comment from Hotel Management
24 Oct 2024 by Zenaide, Hotel Management
Dear Ms Barbara.We’re glad to hear that you found the rooms quiet despite the planes flying overhead! It’s important to us that our guests have a comfortable and restful stay. Thank you for sharing your experience, and we hope to see you again soon!Best regardsHotel Manager
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Zenaide, Hotel Management
Dear Mr Jackson.Thank you so much for the 5!.We do hope to welcome you soon in our hotel.Warm regardsHotel Manager
by A verified traveler
Posted 7 Oct 2024
Very friendly staff,clean room
Comment from Hotel Management
8 Oct 2024 by Zenaide, Hotel Management
Dear Mr Manuel.Thank you so much for your feedback. We hope to welcome you in a future.Best regardsHotel Manager
by A verified traveler
Posted 22 Sep 2024 on Hotels
great place in a great location.
clean and spacious considering it’s EUROPE!
walking distance to most places.
parking is great as well!
Comment from Hotel Management
1 Oct 2024 by Zenaide, Hotel Management
Dear Ms Feliza Amie.Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed our location and found the accommodations clean and spacious. It's great to know that you appreciated the walking distance to various attractions and the convenience of our parking facilities. We hope to welcome you back soon for another enjoyablBest regardsHotel Manager
by A verified traveler
Posted 18 Sep 2024 on Hotels
by A verified traveler
Posted 16 Sep 2024
Great location, very nice rooms with spacious balcony. Staff was very helpful.
Comment from Hotel Management
17 Sep 2024 by Zenaide, Hotel Management
Dear Ms Lisa.Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our convenient location, the spacious balcony in your room, and that our staff could be of help during your stay. We hope to welcome you back again soon!Best regardsHotel Manager
