Ratings based on 228 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.6 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Oct 2024
Beautiful property with comfy beds, great breakfast and kind and helpful staff. One of our favorite stays while traveling three weeks in Portugal. I highly recommend!
by A verified traveler
Posted 11 Oct 2024
Gabriela y todo el staff son maravillosos, muy amables. El hotel es de gran gusto: elegante y romántico. Inmejorable. Me quedaría con ellos siempre que regrese
by A verified traveler
Posted 13 Sep 2024
The house is indeed charming and they provide a lovely breakfast. Linens were top notch! We liked the central location so we could walk to dinner. We took advantage of the reasonably priced secure on-site parking lot.
Note there is not an elevator so pack light!
by A verified traveler
Posted 25 Aug 2024
This is a lovely little hotel. The rooms are spacious. Our room had a little balcony with seats overlooking the courtyard. The staff was friendly, helpful and accommodating. We had an early flight leaving before breakfast was served, so takeaway breakfasts were delivered to our room.
by A verified traveler from verbank
Posted 25 Aug 2024
We loved everything about this place. The staff were so friendly and accommodating. Highly recommend!
by A verified traveler
Posted 28 Jul 2024
Great staff
by A verified traveler
Problems with shower and lock marred the stay
Posted 16 Jul 2024 on HotelsThis hotel is charming, but there were some problems that made the stay less than perfect.
One problem was that the shower in Room 10 was busted (the holder was busted so you couldn't take a normal shower under the showerhead/nozzle... you had to hold it with your hand.)
Another issue is that we were woken up near midnight on the first night of our stay by people knocking on the door. It was hitel staff, because they were wondering how we had a key to the room when they still had two keycards in their possession.. we showed them our card, and they realized it was their error, but we were exhausted after traveling for 15 hours, so this was very bad timing to interrupt our sleep.
We also found out that the lock to our door wasn't working at all... the room had remained unlocked all day with our possessions inside. Fortunately, nothing happened, but it could have... they had to repair the door lock the following day.
After that, everything was fine.
Breakfasts were decent and the location is good (be aware you have to climb stairs to get to the rooms.)
This would have been a 5 star stay, but the problems we encountered really detracted from the experience.
by A verified traveler
Boutique hotel
Posted 7 Jul 2024 on HotelsGreat hotel with excellent service. Convenient location close to center of town.
by A verified traveler
Posted 7 Jul 2024
The hotel was charming. The staff was helpful, polite, and informative. The breakfast was extensive with many good choices. The bread and rolls were freash.
by A verified traveler
Charming Stay!
Posted 7 Jul 2024 on HotelsWe adored our stay at this incredible hotel. It is located in the perfect place for walking around town and had a private parking lot that is gated. The hotel is extremely clean and classy. The breakfast was the best we’ve ever had while traveling! I have Celiac Disease and the women at the hotel prepared me a special plate of gluten free pastries every morning. The attention to detail was so appreciated. We absolutely loved our stay here and would come back to this hotel if ever in the Azores again!
