Ratings based on 102 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Walla Walla
Posted 17 Oct 2024
We arrived very early in the morning and were granted access to the lounge area so that we could store our luggage until check in time. Additionally, since the prior guests left early, we were allowed to check in earlier than expected. This was wonderful for our tired bodies!
I had read prior reviews concerning termites, but, thankfully there were no insects of any kind in the facility during our 3day stay.
The location is very convenient to the old town of Ponta Delgada. If you need a taxi, there is a taxi stand half a block away.
The bed was comfortable. The linens were clean but worn. There is an AC unit for temperature control. The room was spartan in keeping with the low nightly tariff, but the lounge area has kitchen facilities, dishes, cookware, communal refrigerator, a water dispenser and ample seating
There is a bar across the street that is noisy on weekends.
We were thankful to have found this place on short notice as our previous host canceled three days before our arrival. Communication with this facility host was excellent. The staff were very accommodating.
by A verified traveler
Posted 15 Sep 2024
Very nice experience overall. A trip to the Azores is worth it anyway and staying at the casa das arcadas is a very good choice. I would go there anytime again.
by A verified traveler
Posted 6 Aug 2024 on Hotels
Comment from Hotel Management
10 Sep 2024 by Casa das Arcadas, Hotel Management
Dear Karen,Thank you for your feedback! We’re glad you enjoyed your stay.Best regards,
by A verified traveler
Posted 16 Jul 2024
I couldn’t check in I didn’t receive the code to key myself in. Until an hour after booking. I had to book at 9 points across the street
Comment from Hotel Management
10 Sep 2024 by Casa das Arcadas, Hotel Management
Dear Marcia,Thank you for your review. We didn't receive any information regarding your contact or e-mail. We never received any phone call from you.We apologize for the situation, but we did our best.Best Regards,
by A verified traveler
Posted 12 May 2024
by A verified traveler
Posted 11 May 2024 on Hotels
The room was amazing, very comfortable and spacious. Location was fantastic. The challenge was there was some noise during the night from some party people.
by A verified traveler
Posted 30 Apr 2024
Great location, service and facility.
by A verified traveler
Posted 22 Apr 2024
The water was cold during my stay and I couldn’t shower
by A verified traveler
Posted 18 Apr 2024
Wonderful service! I arrived quite early and they let me store my luggage and let me know when my room was ready. I needed a nap and a shower after traveling so long! Much appreciated
Very easy check in and out as all done over phone
Nice location just off beaten track so not loud and walkable to all of town.
Cool little place with great details like arches and old beams. No view but that wasn't needed. Windows open for fresh air and sound of rain. Nice sized room but small shower and bathroom for Americans. Get used to it. Comfortable bed
Microwave and fridge and fileted water available and electric kettle in room.
by A verified traveler
Posted 7 Apr 2024
Great spot
Comment from Hotel Management
28 May 2024 by EJ, Hotel Management
Dear Amy,Thank you very much for your positive feedback! It was a pleasure having you with us and we hope to receive you again in a near future. Take care!Kind Regards,Casa das Arcadas.
