Ratings based on 10 Verified Reviews
3.5 Room cleanliness
4.2 Service & staff
3.7 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2023
Amazing staff and lots of activities 😀 The walk to the beach is a little rough but is doable
by A verified traveler
Posted 7 Feb 2022
After getting over the initial disappointment that the "sea view" tents no longer exist, we had a very pleasant stay in tent #2. It was lovely to wake to the jungle sounds and the bed was very comfortable. The breakfast (included) was excellent and the staff are a very nice group of people. Of course you can't beat the amazing view from the large lawn facing the ocean. There is also a safe swimming area at the foot of the hill to the left of the path. We had dinner the first night at the restaurant and though it was tasty, we thought it was over priced.
Suggestion: The website needs to be updated. We reserved because we wanted a "sea view" tent. Of the 3 jungle tent alternatives offered to us, only one was acceptable (#2). Number 3 had no corresponding toilet/shower unit and number 1, buried in the greenery, felt claustrophobic.
Comment from Hotel Management
8 Feb 2022 by Simiao, Hotel Management
Grating, thank you for your review, it is very important for our improvement, we are excited for you next stay
by A verified traveler
Mixed feelings
Posted 10 Oct 2021 on HotelsChalet was clean and bed comfortable. Main complex not so much. Windows and handles of chairs were dirty. The main complex furniture is old and feels dirty. Our stay was for 7 days and 5 out of those days there was a serious shortage of variety on food and drinks. The food we receiced was ok. The staff is very friendly and try their best, but can't do much to please the guests without stock. We booked at Sky Island because it has an on-site restaurant, but ended up eating at other restaurants due to almost nothing on the menu being available. We celebrated our anniversary during our stay and the staff went to a lot of effort to try and make it special and catered for special requests.
by A verified traveler
Amazing iew
Posted 20 Oct 2020 on HotelsComment from Hotel Management
24 Oct 2020 by Lolo, Hotel Management
Thank you for your feedback. We really hope to seeing you again
by A verified traveler
Posted 31 Jan 2020
Comment from Hotel Management
19 Feb 2020 by Victoire, Hotel Management
Good day, thank you for your review! Please let us know if there is anything specific you think we can work on to make your next stay amazing.
by A verified traveler from Brisbane
Posted 12 Jan 2020 on Wotif
Enjoyed our stay in a deluxe tent. Must have a four wheel drive vehicle to get there. Loved the tandem paraglide and scuba diving.
Comment from Hotel Management
16 Jan 2020 by Victoire, Hotel Management
Thank you for your great review! We're glad you enjoyed your stay with us. See you again soon!
by A verified traveler
Posted 9 Jan 2020 on Hotels
WAS FANTASTIC, WILL DEFINITELY STAY AGAIN. GOOD SERVICE, FOOD AND AMAZING VIEWS AND ACCOMMODATION
Comment from Hotel Management
16 Jan 2020 by Victoire, Hotel Management
Thank you for your great feedback Wendy! We are so happy that you enjoyed your stay with us. We're looking forward to seeing you again soon!
by A verified traveler
Posted 26 Sep 2019 on Hotels
by A verified traveler
Posted 1 Jan 2021 on Hotels
by A verified traveler
Posted 8 Dec 2019 on Hotels
The place is amazing, very peaceful, safe and you can feel the nature, walk on the beach, swim and rest. The staff is very helpful, kind, the food and cocktails are delicious. We stayed in a chalet but unfortunately it was not that clean. When we arrived, the windows were open and the anti mosquitos protections were damaged.
Comment from Hotel Management
12 Dec 2019 by Liesl, Hotel Management
Hi there, Thank you so much for your review and the good score! We do value any feedback we receive. I will definitely chat to our house-keeping to "up their game!". Kind regards, Liesl
