Ratings based on 886 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Literally one of the best hotels I've ever stayed in, & I have travelled a lot in my life. The room was lovely, the staff were friendly, the little kitchen was so incredibly convenient if you didn't want to eat out the entire time in your trip, the gym was good, I was so happy with my stay & would stay there again in a heartbeat. The only thing I'd recommend is a room safe (unless there was one & I didn't find it lol!) just for peace of mind, but honestly I felt like my belongings were safe there. There were so many shopping options really close by as well, especially for groceries.
Comment from Hotel Management
29 Nov 2024 by Ashton M., Hotel Management
Hey Liisa, Thank you for the great review of our property during your stay! We are glad everything went well and to hear you will be returning! We do apologize about not having any safes in the rooms
by A verified traveler
Posted 12 Nov 2024
Wonderful staff!!
Comment from Hotel Management
16 Nov 2024 by Ashton M., Hotel Management
Hey Ananda! Thanks for the great review! We are glad you enjoyed your stay with us. We hope to see you again soon.
by A verified traveler
Posted 6 Nov 2024
Didn’t receive the room I originally booked through Expedia, but hotel did their best to still accommodate us.
by A verified traveler
Posted 3 Nov 2024
Great Breakfast. Staff extremely friendly.
Room keys would frequently discharge. A bit noisy next to the freeway. Also easy to hear your neighbors through thin walls.
Overall enjoyed my stay.
Comment from Hotel Management
16 Nov 2024 by Ashton M., Hotel Management
Hello Eugene, Thanks for the review and we are glad you enjoyed your stay minus the noise from the road and the thin walls. Hope you stay with us sometime in the future.
by A verified traveler
Posted 24 Oct 2024
This was a great place to stay for an extended petiod of time. But some small details is the reason why I couldn't give it a perfect score.
During the 8 nights we stayed, our room keys stopped working 4 different times. This was inconvenient and caused us to have to visit the front desk to have it resolved and then go all the way back up to our room.
The rooms could use a bit of an update, particularly the shower. It was quite dated and had areas in the grout that had light mildew. Other than that, the rooms were comfortable, safe, overall clean, and quiet.
Upon checking in, we were assigned a room that was already occupied with another guest. Luckily the room keys didn't work. Otherwise that could have been an awkward situation for both us and the guest already there. The situation was handled swiftly by the manager and she was quite apologetic for the oversight.
Don't get me wrong, I would stay here again simply because the staff were so wonderful and attentive. We also found the location to be convenient. But those small details should be taken care of.
Comment from Hotel Management
17 Nov 2024 by Ashton M., Hotel Management
Hello Glenn, Thank you for your great review of our property. We do see we did not meet all expectations and we apologize, especially for having been given keys to an already occupied room. Good to know our staff handled the issue very well and that they were attentive and took care of the issue. We hope to see you again the future.
by A verified traveler
Posted 23 Oct 2024
Great location, everything you need.
Comment from Hotel Management
24 Oct 2024 by Ashton M., Hotel Management
Hello Richard, Thank you for the great review! We are pleased to hear that you enjoyed your stay with us. We hope to see you again soon on your next stay here in Austin!-Staybridge Suites Austin Northwest
by A verified traveler
Posted 21 Oct 2024
Great hotel, clean updated and great kitchen area, and dog friendly.
Comment from Hotel Management
24 Oct 2024 by Ashton M., Hotel Management
Hello Ellen Ann, We are very glad you enjoyed your stay here with us. We hope to see you again in the future.-Staybridge Suites Austin Northwest Team
by A verified traveler
Posted 12 Oct 2024
The staff was very professional and did an excellent job from checking through checkout. I greatly appreciate everyone’s mannerisms and dedication to their job.
Comment from Hotel Management
12 Oct 2024 by Ashton M, Hotel Management
Hello Mario,I am delighted to hear that you enjoyed your stay at Staybridge Suites Austin Northwest. It is also wonderful to know that your interactions with our staff were exceptional. We are committed to providing outstanding customer service and look forward to welcoming you back to our hotel in the future.-Staybridge Suites Austin Northwest Team
by A verified traveler
Posted 17 Sep 2024 on Hotels
Comment from Hotel Management
18 Sep 2024 by Ashton M, Hotel Management
Thank you for sharing your feedback. We take all guest experiences seriously and strive to ensure a safe and enjoyable environment for everyone. However, in this instance, we had to take action to protect the safety of our guests after an incident involving your pet. We were unable to continue your stay at our property to ensure the well-being of all parties involved. We appreciate your understanding and hope for a better experience for all in the future.
by A verified traveler
Posted 3 Sep 2024 on Hotels
Comment from Hotel Management
5 Sep 2024 by Ashton M., Hotel Management
Hello Nicole! Thank you for taking the time to leave us a review. We appreciate your business and feedback. We are sorry that we did not meet your expectations. We hope your next visit surely will. Come give us a another shot the next time you are in town so we can make it even better for you.-Staybridge Suites Austin Northwest Team
