Ratings based on 986 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Great time
Comment from Hotel Management
24 Nov 2024 by JVF, Hotel Management
Thank you for your 5/5 rating! We're glad you enjoyed your stay with us and hope to see you again soon.
by A verified traveler
Posted 17 Nov 2024
Room 406, furniture in bad condition. There was not Blackout curtains, & light in outdoor corridor where ON, and the room was illuminated all night, I was not able to sleep comfortable. Also there was not hot water in shower. The Bar at the Pool is not open, & there is not staff to provide beverages services or food to the pool area.
Comment from Hotel Management
18 Nov 2024 by JVF, Hotel Management
Greetings Robert, thank you for your review, we value all of our customer's feedback. I'm sorry to learn that your experience staying with us wasn't the best. Unfortunately, our bar at the pool is closed. That being said, our restaurant bartending staff is available to assist you with food and drinks from Wednesday through Saturday.
by A verified traveler
Posted 5 Nov 2024
The location is super good, many places at walking distance, free and comfortable parking. But the rooms need some update.
Comment from Hotel Management
5 Nov 2024 by JVC, Hotel Management
Thank you for your 3 out of 5 rating. Your feedback is much appreciated!
by A verified traveler
Posted 3 Nov 2024
The lobby area, pool, courtyard and the bar looked 5 star but the rooms are completely outdated. I get the history of the hotel and trying to preserve it but we don't need to sleep in beds from the 40s and 24" TV with anything to select from but a bunch of porn channels
Comment from Hotel Management
4 Nov 2024 by N.M., Hotel Management
Sorry about your experience, we going to work on that, we still in renovation. Thanks for the 5 stars comment about the other areas.
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by JVC, Hotel Management
Thank you for your 4 out of 5 rating!
by A verified traveler
Posted 24 Oct 2024
The entire personnel was working diligently to make sure that every guest was satisfied with their services.
Comment from Hotel Management
25 Oct 2024 by JVC, Hotel Management
Thank you for your perfect 5 out of 5 rating. We also appreciate your kind words towards our wonderful staff!
by A verified traveler
Posted 3 Oct 2024
No wifi, apparently there’s only wifi on the first floor rooms. There was no hot water. I had to keep calling the front desk and apparently the “boiler had to be turned on” but the hot water never came. Got tired from having to call the front desk. There wasn’t even a microwave in the room to be able to heat up any food you took. The staff was very nice but the stay was horrible. This was a waste of time. This hotel was better. This was a waste of money.
Comment from Hotel Management
4 Oct 2024 by JVC, Hotel Management
Dear Doriann, Please accept my apology on behalf of our company. I am sorry to learn that your experience with our hotel was less than satisfactory. We value our customers and exceptional service is always our priority.
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
29 Sep 2024 by JVC, Hotel Management
Dear Sacha, Please accept my apology on behalf of our company. I am sorry to learn that your experience with our hotel was less than satisfactory. We value our customers and exceptional service is always our priority.
by A verified traveler
Posted 16 Sep 2024
la piscina buena y los salones antiguos espectacular los cuartos deben modernizarlos un poco, las alfombras estaban alzadas, el agua caliente no salio tan caliente, la cama era comoda, para el costo lo encontre bastante bien y frente a la plaza de Ponce.
Comment from Hotel Management
19 Sep 2024 by JVC, Hotel Management
Thank you for your perfect 5 out of 5 rating! It is much appreciated!
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
13 Sep 2024 by JVF, Hotel Management
Hi Yaridelis, thank you for your review! We hope you enjoyed your stay with us and can visit us again soon!
