Ratings based on 64 Verified Reviews
4.6 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Sep 2023
The room was totally bare. There was a queen bed and 2 “twin beds” (which my 6’ son did not fit on) one glass credenza with a TV. No chairs, lamps tables etc… the mini fridge barely worked and when we called they said they were all like that, so we had to throw away a bunch of food. The beds were HORRIBLE. It was like sleeping on a boxspring. I have been more comfortable sleeping on a mat while backpacking in the backcountry. Instead of towels for the shower we got robes, which I do not like because I wrap my hair in a towel. The toilette is at an awkward angle and my knees were literally touching the side of the sink when I was sitting on the toilette. The staff were friendly and accommodating to the best of their ability.
by A verified traveler
Posted 20 Aug 2023
Very clean, nice and modern. Will come back
by A verified traveler
Posted 4 Aug 2023
The property was comfortable and stylish, and the staff were very friendly and helpful. The location was great for visiting the ruins and there were lots of places to eat nearby. The option of parking at the Hotel Santa Catarina, and the breakfast there, were also very convenient.
However, the apartment was very noisy. It's a noisy area, with windows overlooking the front of the building. It could really do with double glazing.
There were a few niggles - the air conditioning wasnt working when we first arrived, but a staff member came and sorted it out fairly quickly. There is a kettle, teabags and a Nespreso machine in the room. However, there are no mugs to make tea (only small paper cups), no pods for the coffee machine, and no proper glasses or large cups for water.
by A verified traveler
Posted 2 Aug 2023
Great coffees. Nice clean modern room. It’s a bit expensive to park there, and no elevator to haul your bags up to the third floor.
by A verified traveler
Posted 24 May 2023
A bit of good luck found me upgraded to a suite, after something was amiss with the original room I booked. It was an adorable, charming room with more space than I knew what to do with. It had an amazing balcony view of the main street through Pompei and everything I needed was within a couple blocks, including a laundromat. Best of all I was just a block or two away from the entrance to the Pompei ruins.
The staff was super great, friendly and really helpful. My Italian is terrible, though fortunately every member of staff was great with English, so I survived.
I would definitely recommend this place to anyone looking for a low to mid budget hotel for visiting the Pompei ruins.
I gave the hotel a MINOR ding in my rating over cleanliness, as there was something funky going on in the bathroom. I think the original drain for the toilet may have gotten backed up and there was a nasty smell. BUT they had done their best to clean the bathroom thoroughly and it looked great, bit as time progressed the smell crept in. I wasnt spending that much time in the bathroom and it didnt at all distract from my overall experience.
by A verified traveler
Posted 30 Apr 2023 on Hotels
Room was spacious and spotless, and conveniently located to the ruins at Pompeii as well as the train station that serves the town. What they don't tell you in that email "everything you need to know for your stay," however, is that check in is actually at the Hotel St Caterina, around the corner. It doesn't tell you that at the entrance to the Ravida Suites, either. A sign tells you to telephone the hotel, but no one answers either number. Okay, I figured out to just go there, but it would have been easier and more direct if they'd told me to do so before I arrived. Breakfast is in the Hotel St Caterina, as well, on the roof deck. It's okay, and the servers are really friendly. The room itself was quite nice, but the bed was one of the most uncomfortable (hard) I've ever slept on, with really bad pillows that seemed really old. Considering that all one really does in a hotel is sleep, that's not good. Hot water was erratic -- enough for a shower in the evening, but only available for about one minute in the morning.
by A verified traveler
Posted 11 Nov 2022 on Hotels
by A verified traveler
Posted 18 Aug 2022
Great location. Right in the middle of everything. Beautiful property. Friendly staff. Perfect place, thank you ❤️
by A verified traveler
Posted 7 Apr 2022 on Hotels
by A verified traveler
Posted 8 Sep 2020
Great hotel in the city centre of Pompeii.
The receptionist Daniela is an excellent asset to the hotel, she helped us with everything, even organised for us a trip to Capri and made sure we have everything we need.
Definitely worth staying.
Comment from Hotel Management
17 Sep 2020 by daniela , Hotel Management
Dear guest,
thanks for your recent visit to Palazzo Balsamo and for taking the time to provide us with your beautiful feedback. We hope we can see you next year at to Palazzo Balsamo. Lots of love and wishing all the best.
Palazzo Balsamo suites
