Ratings based on 91 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Property was infested with mosquitoes. There were over 20 in the room. Woke up with multiple bug bites and staff showed no consideration. When we informed the staff, they were fully aware of a bug problem but stated they cannot do anything. There was no soap in the washrooms and no WIFI as respresented. In response we were moved to a different room that had dangerous electrical circuitry. When I plugged in the phone the cable sparked and I felt seriously endangered. All lights went out. Staff had complete disregard or care for the serious safety issue. Owner denied any issues. Avoid staying here at all costs.
by A verified traveler
Posted 9 Nov 2024
Great option to stay in Pompei. The hotel is clean, in a centre of Pompeii, the ruins, the train station and the Santuario are walkable. The breakfast is good. The front desk personnel are very kindly, they always helped us with any requirement. The only bad thing is that there is not WiFi in the rooms, just in the lobby.
Comment from Hotel Management
10 Nov 2024 by Adele, Hotel Management
Dear Gabiel,thank you so much for your kind review.The guest opinion is most important for us.We are improving our wifi system to make our guests' stay even more pleasant. Come back again to visit us .Regards
by A verified traveler
Posted 14 Oct 2024
Hotel Santuario Pompei was wonderful. Centrally located, and very charming. The staff and reception were incredible and deeply hospitable, it almost felt like I was in a family home. I would recommend staying here!
Comment from Hotel Management
14 Oct 2024 by Adele, Hotel Management
Dear Daniel,thank you for your kind review.We are honored to have met your expectations and made you feel at home.We hope to see you again soon
by A verified traveler
Posted 10 Oct 2024
I had a great stay at Hotel Santuario. The staff was incredibly kind and helpful, as well as knowledgable about great places to go in Pompei and Napoli. The location was perfect, right in the center of Pompei within walking distance to everything. I would definitely stay here again!
Comment from Hotel Management
14 Oct 2024 by Adele, Hotel Management
Dear Michelle,thank you for your kind review.It is very important for us to know the opinions of our guests in order to improve our services.We hope to see you again soon.Best regards
by A verified traveler
Posted 4 Oct 2024
Nice place everyone very helpful
Comment from Hotel Management
14 Oct 2024 by Adele, Hotel Management
Dear Neil,thank you for your kind review.We hope to host you again .All the best
by A verified traveler
Posted 28 Sep 2024
Hotel santuario is a little rundown! and it's a shame because its in a great base location if visiting pompeii and Herculaneum. P0
Comment from Hotel Management
14 Oct 2024 by Adele, Hotel Management
Dear Nigel,thank you for your review.Regards
by A verified traveler
Posted 19 Sep 2024
Overall it was good for 50 eur per night, but the wifi didn’t work and the quality of the building is bad
Comment from Hotel Management
21 Sep 2024 by Adele, Hotel Management
Dear Andrei,thank you for your review.We hope to host you again.Regards
by A verified traveler
Posted 15 Sep 2024
A lovely traditional Italian hotel. The staff were lovely, friendly and very helpful. Our room and the hotel were immaculately clean. Okay, so there was no wifi reception in the room, but so what? The wifi reception in the public reception area was very good. The hotel is central to everything and a few hundred yards from the ruins of Pompeii. I would definitely stay here again. x
Comment from Hotel Management
16 Sep 2024 by Adele, Hotel Management
Dear Mr Howard,thank you for your review. Customer's opinion is very important for us, especially to improve our services. We are glad you had a nice time and hope to see you againThank you so much
by A verified traveler
Posted 30 Aug 2024
The staff were all very welcoming and accommodating. I had an issue with the timing of my morning flight, but the front desk aptly helped me. The rooms are up to date, and the air conditioning is lovely! Thank you for the wonderful stay and hospitality.
Comment from Hotel Management
31 Aug 2024 by Adele, Hotel Management
Dear Colton,thank you for your kind review.Your opinion is very important for improve our service.We hope to host you again.All the best
by A verified traveler
Posted 25 Aug 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by Adele, Hotel Management
Dear Guest,thank you for yor review.
