Ratings based on 105 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Very good stay
Posted 20 Jun 2024 on HotelsVery good stay, comfortable and courteous staff. Great food for supper and breakfast. Nice grounds and easy to get around. Room comfortable and clean. Will stay there again
Comment from Hotel Management
21 Jun 2024 by Moloko Rasefate , Hotel Management
Dear Larry, Thank you for sharing the positive feedback about your recent visit at our hotel; we appreciate it and delighted that you liked your stay. We are looking forward to seeing you again. Kind Regards Moloko Rasefate
by A verified traveler
Posted 9 Jan 2024 on Hotels
Comment from Hotel Management
14 Jun 2024 by Moloko Rasefate , Hotel Management
Dear Zikhona, Thank you for taking the time to share your rating of your recent experience with us; we genuinely appreciate it, and we look forward to having you back.. Kind Regards Moloko Rasefate
by A verified traveler
Great family getaway spot
Posted 13 Oct 2023 on HotelsOne of the best family getaway spots. Staff and people are always so friendly and helpful. Resort has everything you need.
by A verified traveler
Wonderful family break.
Posted 1 Oct 2023 on HotelsWhat an incredible experience. From the friendly staff, the unexpected animal farm, excellent amenities to the sense of luxury. A wonderful family gem that we will look to frequent.
by A verified traveler
Good hotel but poor housekeeping
Posted 3 May 2023 on HotelsInitial check in extras were not in room. Lounge and dining areas were locked, had to go back to reception to get it unlocked. No shampoo etc in bathrooms. Had 2 rooms booked, the 1 had extras like welcome drinks the other did not. Bathroom drains in shower blocked.
by A verified traveler
Posted 6 Jan 2023
My family enjoyed our stay at the Ranch resort. The golf chalet was extremely spacious, well laid out, and clean. We were greeted in the chalet with fruits and 2 bottles of wine- very nice touch. The hotel is also very lush with lovely plants and trees all over. The only down side was that the activities were a bit pricey. Otherwise we would definitely stay at the resort again.
by A verified traveler
Great resort but really poor service
Posted 28 Dec 2022 on HotelsThe resort itself is great and accommodation is comfortable and facilities decent.
Service was disappointing from reception where their service wasn't great, the attitude was like they didnt really want to help but were forced to. To the house keeping staff, they come early when still waking up, they asked what time they should come back, go out to pools and when return (3 hours after they supposed to clean) they still didn't clean the room. Have to phone housekeeping to get them to come clean, they clean the bedrooms and bathrooms but not even properly, tea, coffee, toiletries and towels not restocked. Not sure when last they vacuum the carpets. They didn't even go to the kitchen, had to call them back to do that. Couch in lounge is supposedly sleeper couch, but after you lift those cushions and see all the staff accumulated there you'll think twice about sleeping there.
On check out called for late check out, they tell me 11am (which is normal check out) when I tell the lady that, she says she is going to call me back, I'm still waiting. Check out process was like they couldnt care less and they just there because they had to be.
The spa is off site, they dont answer their phones, try their website booking enquiry they call back about 18 hours later so pretty useless as well.
Ground staff are quite friendly and helpful.
by A verified traveler
Posted 15 Nov 2022 on Hotels
Comment from Hotel Management
14 Jun 2024 by Moloko Rasefate , Hotel Management
Dear John, Thank you for taking the time to share your rating of your recent experience with us; we genuinely appreciate it, and we look forward to having you back.Kind Regards Moloko Rasefate
by A verified traveler
Posted 27 Oct 2022 on Hotels
Comment from Hotel Management
14 Jun 2024 by Moloko Rasefate , Hotel Management
Dear Nozipho, Thank you for rating our hotel based on your previous experience with us. We genuinely appreciate it and look forward to having you back.Kind Regards Moloko Rasefate
by A verified traveler
Posted 16 May 2022
Very clean
