Ratings based on 390 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Customer Care Team, Hotel Management
Hi Pete, On behalf of our entire team, thank you for such flattering ratings on our hotel and its services! Do provide us with further opportunities to host you! Warm regards,Guest Experience Team
by A verified traveler
Posted 11 Nov 2024
Overall a good stay. We stayed for one night before heading to Tahoe and found everything to be just as expected. Staff (1 person) was clearly overwhelmed during breakfast hours but he did his best to serve the guests. Breakfast options were limited and the pancake machine wasn’t working so kids weren’t as happy but there were enough options considering it’s a “free” breakfast. We’d stay again we needed to.
Comment from Hotel Management
14 Nov 2024 by Customer Care Team, Hotel Management
Hi Arvind, Thank you for sharing your feedback! We’re glad to hear that your stay was overall enjoyable and that the staff member did his best to serve you despite being overwhelmed during breakfast hours. We apologize for the inconvenience caused by the pancake machine not working and the limited breakfast options, and we will look into ways to improve the variety and availability of breakfast items. We appreciate your understanding and would love to welcome you back for another stay when you're in the area!Warm regards,Guest Experience Team
by A verified traveler
Posted 4 Nov 2024
Nothinguch
Comment from Hotel Management
7 Nov 2024 by Customer Care Team, Hotel Management
Hi Tony, Thank you for your feedback! If there’s anything specific you’d like to share or suggest for improvement, we’d love to hear it. We hope to welcome you again soon!Warm regards,Guest Experience Team
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
2 Nov 2024 by Customer Care Team, Hotel Management
Hi Rimma, We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Warm regards,Guest Experience Team
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Customer Care Team, Hotel Management
Hi Huynh, Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!Warm regards,Guest Experience Team
by A verified traveler
Posted 19 Sep 2024
the property is clean and the rooms are well appointed the pool also was clean.this is more important when book a hotel.Tx
Comment from Hotel Management
25 Sep 2024 by Guest Experience Team, Hotel Management
Hi marinela,Thank you for your feedback! We're delighted to hear that you found the property clean and the rooms well-appointed, as well as the pool's cleanliness. We understand how important these aspects are when choosing a hotel, and we're glad we met your expectations. We hope to welcome you back for another enjoyable stay soon!Warm regards,Guest Experience Team
by A verified traveler
Posted 9 Sep 2024
The staff was courteous and helpful. The room was clean, and as requested, no fragrances in linens or carpets.
Our upstairs neighbor had a heavy footfall morning & night, awakening us before our alarms, and at night we couldn’t sleep until they stopped their walking back and forth. We were glad to stay one more night than they did.
Our stay wasn’t a pleasure trip, as our home had unliveable conditions related to construction going on. We might have complained sooner if we didn’t have the luxury of an afternoon nap.
Otherwise the stay was comfortable. The bed was more comfortable than any other I’ve ever experienced! Thumbs up to the staff.
Comment from Hotel Management
13 Sep 2024 by Customer Care Team, Hotel Management
Hi Robert,We’re pleased to hear that you found our staff courteous and helpful, and that the room met your request for no fragrances in the linens or carpets. We’re also glad you found the bed exceptionally comfortable. However, we’re sorry to learn about the noise disturbance from the upstairs neighbor and the impact it had on your sleep. We appreciate your patience and understanding given the circumstances of your stay. Thank you for your feedback and for recognizing our staff's efforts.Warm regards,Guest Experience Team
by A verified traveler from Van Alstyne
Posted 2 Sep 2024
After reading the reviews I thought I had booked a cool little inn. The first floor was closed which meant lugging or luggage up stars. There was no assistance offered. The breakfast was the worst hotel food I have ever had. The hotel was not worth the price. It did not match my expectations at all. I will probably not adventure off the major brand hotels again.
Comment from Hotel Management
2 Sep 2024 by HP, Hotel Management
Hello Gerry. Thank you for choosing to stay with us. I am sorry to hear that the first floor was occupied by other guests during your stay. We do look at all reservation guest notes for any requests ahead of time to accommodate everyone. We have trained all front desk staff to help guests when needed so I will work on more training with the team. I will also see what else we can offer in addition to the approved breakfast items that we currently offer. Again, I am sorry for your experience but I can assure you that this is not our typical guest experience.
by A verified traveler
Posted 23 Aug 2024 on Orbitz
The bathroom needs renovation and the overall standards one expects for the BW franchise were missed. On the plus side it’s a great place to stay before running the rubicon
Comment from Hotel Management
23 Aug 2024 by Customer Care Team, Hotel Management
Hi subhabrato,Thank you for sharing your thoughts with us. We’re happy to hear that our location served you well for your plans before running the Rubicon. We apologize that the bathroom and overall standards didn’t meet your expectations for a Best Western property. Your comments are valuable to us, and we will use them to guide our ongoing improvements, especially in ensuring our facilities align with the high standards guests expect. We hope you’ll consider staying with us again and give us the chance to provide a more satisfying experience next time.Warm regards,Guest Experience Team
by A verified traveler
Fun
Posted 19 Aug 2024 on HotelsGreat stay. The room was very clean, spacious and comfortable. We couldn't get a room with taller toilets so the clerks went out of their way to find an extension for us to use. Our only minor complaint was the ever on patio light. We wanted to enjoy the evening watching the full moon but the light was way too bright.
Comment from Hotel Management
20 Aug 2024 by Customer Care Team, Hotel Management
Hi Sandy,We're so pleased to hear you had a great stay and that you found the room clean, spacious, and comfortable. It's wonderful that our team could accommodate your needs by providing an extension for the toilet, and we appreciate your kind words about their efforts. We understand your concern about the bright patio light affecting your enjoyment of the evening and will look into options to allow guests to adjust the lighting in such areas. We hope to welcome you back for another relaxing stay, perhaps under an even more enjoyable evening sky.Warm regards,Guest Experience Team
