Ratings based on 147 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Oct 2024
Hotel cómodo y en excelentes condiciones, cerca de puntos importantes de la ciudad, muy tranquilo, definitivamente si vuelvo a llegar.
by A verified traveler from La Vista Residencial
Posted 1 Aug 2024
We booked this hotel for five nights and after the first night, we woke up without water. It was a Sunday, and the repair was not completed that day, so we decided to cancel our reservation and move to another hotel nearby. The front desk lady, however, was very supportive and communicative. And we got our refund a couple of days later.
The hotel has an excellent location but receives very poor maintenance.
by A verified traveler
Posted 20 Jul 2024
by A verified traveler
Posted 10 Jul 2024
Poor communication very sloppy.
by A verified traveler
Posted 1 Jul 2024
by A verified traveler
Posted 27 May 2024 on CheapTickets
I was given a room that was infested with ants. The workers were very friendly and helpful. They did their best, and moved me to another room. However, that room also had ants.
There is no air conditioning in the hotel. I stayed during a heat wave and the room was over 30 degrees celcius making it very hard to sleep.
Something was wrong with the water system while I was there. I couldn't finish my shower because they shut the water off in the middle. I understand maintenance issues can happen but it would be good to provide advance notice if possible.
Neighborhood is excellent. The staff is great, nothing bad to say about them at all. They just need to treat the building for insects, fix the water issues, and provide a solution for hot days.
by A verified traveler
Posted 7 May 2024
Simple. Need a place to stay in Polanco.
Some noise at night. In summer time i was little warm with no a/c.
Comment from Hotel Management
14 May 2024 by Hotel singular México , Hotel Management
Muchas gracias por evaluar su experiencia con nosotros
by A verified traveler
Posted 29 Mar 2024
Good location
Comment from Hotel Management
29 Apr 2024 by Hotel singular México , Hotel Management
Gracias por evaluar su experiencia con nosotros.
by A verified traveler
Posted 8 Feb 2024
Comment from Hotel Management
29 Apr 2024 by Hotel singular México , Hotel Management
Gracias por evaluar su experiencia con nosotros.
by A verified traveler
Posted 16 Nov 2023 on Hotels
