Ratings based on 952 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Dec 2024
We liked our stayed at hotel. The hotel is situated in Hunter Valley Gardens with lot of wineries at a close by distance. Christmas lights spectacular is at walking distance and enjoyed the walk at night. Overall experience was good.
by A verified traveler
Posted 6 Dec 2024
We had a great time with the staff making our time here memorable special mention to Big W
by A verified traveler
Posted 3 Nov 2024
The Hunter Valley Mercure is a nice hotel. The rooms are clean and beds are comfy. The hotel has a nice pool and hot tub.
The service on the other hand is less than desirable.
Our room was not made over a 2 day stay and the only thing reception said was "there was a lot of check-out this morning, and it must has been missed"
They did offer to do it now but didn't really insist when I said it'll be fine.
The breakfast buffet was plentiful and the quality was good enough, but once again the service was quite poor.
The dining room was freezing due to poor A/C management (I guess) and when asked if we could eat outside the waitstaff didn't object but we had to ask for cutlery (as these were already set on all tables but not outside) and they didn't come to clean the dirty outside table fully aware of the table cleanliness (or lack of I should say) having brought the said cutlery.
We can recommend the place but hopefully we get more professional staff during your stay.
by A verified traveler from Miami Beach
Posted 25 Sep 2024
Only problem is the dirt in the spaces that you can’t see, behind the bed, years of dust ( somebody’s skin flakes, I assume 😳)
by A verified traveler
Posted 10 Sep 2024
Central location to wineries etc., was just what we wanted.
Comment from Hotel Management
15 Sep 2024 by Kind regards, Hotel Management
Dear Gary, We are so pleased you enjoyed your stay with us. Sincerely, Karen O'BrienRooms Division Manager.
by A verified traveler
Posted 8 Sep 2024 on Wotif
The place was nice but I had to check out and return home after just one night as my mother was rushed to hospital and is now in Woy Woy Rehabilitation Centre...
I know you have rules regarding refunds and I didn't ask for a refund but the lady at desk made it clear I wasn't getting one. I was disappointed they couldn't at least have given a days refund or something.
On that basis, I'll never go there again nor recommend it.
Regards
Nigel Davis
0433665501
Comment from Hotel Management
15 Sep 2024 by Karen, Hotel Management
Dear Nigel, We do hope your mom is recovering quickly and were sorry you could not stay. Your money is still here as a credit so whenever you're ready to return, please let us knowSincerely, Karen O'BrienRooms Division Manager.
by A verified traveler
Posted 5 Sep 2024 on Wotif
room 402 bathroom ceiling very dirty. both shower heads badly need cleaning
by A verified traveler
Posted 1 Sep 2024 on Wotif
Just needed a room for the night for an event the following morning but we were pleasantly surprised. Games room (free) and swimming pool and the Bistro meant it was easy for the little one with us but it was in walking distance to the HV shops too. Great central location and facilities, friendly staff.
by A verified traveler
Posted 1 Sep 2024 on Wotif
Got to our first room and the wall was covered in bugs, but luckily there is complementary bug spray with the room, which was no help. The aircon was also not working. We moved to another room, which had a large huntsman on the door, which understandably cannot be controlled, however when entering the room the walls were covered with mosquitoes and bugs and we were greeted with a spider in the bed. Really disappointed and ended up leaving for another hotel.
by A verified traveler
Posted 28 Aug 2024 on Wotif
Things I liked:
Quiet
Parking availablity
Close to hunter valley garden
Spa & swimming pool
Things I didn’t like:
Rooms are outdated
Cleanliness of room is okay ( pillows smelled weird, can see spider web on doors)
Poor customer service ( kettle was missing in our room, called front office to get one , didn’t arrive in 1&1/2 hr)
Hope this helps
