Ratings based on 987 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
15 Nov 2024 by GMRM, Hotel Management
Hi NathanThank you for taking the time to provide us with your valuable feedback.We loved having you stay with us and we are happy we were able to meet your expectations. Our staff work very hard to provide the best experience for our guests and we hope you can visit us again soon.If there is anything we are able to do to make your next visit more memorable, please let us know.Stay Well.
by A verified traveler
Posted 10 Oct 2024
We had a 2 night stay here over a long weekend. Check-in was super easy. Front desk staff were delightful - very friendly and welcoming. Room was spacious but rather dated and not up to date with maintenance (3 light bulbs were not working, fridge and microwave service check dates were way overdue). Queen bed mattress was old and we could feel the springs. Housekeeping I must say was sub-standard and didn't make up our room properly. Hotel facilities were good - nice pool and has a tennis court and bikes for hire. Overall experience was 6/10.
Comment from Hotel Management
21 Oct 2024 by GMRM, Hotel Management
Hi ManishHi ManishThank you for taking the time to provide us with your valuable feedback.We loved having you stay with us and we are happy we were able to meet your expectations. Our staff work very hard to provide the best experience for our guests and we hope you can visit us again soon.If there is anything we are able to do to make your next visit more memorable, please let us know.Please note all appliance inspections are current (test and tagged annually)Stay Well.
by A verified traveler
Posted 10 Oct 2024
I enjoyed the privacy that the property provides as each room is part of its own little space and it feels like you’re the only one there (even though you’re not). The room I stayed it had its own mini fridge, microwave and kettle as well as a kitchen style sink. I particularly enjoyed the spa style bath inside the bathroom and this was used every night I stayed. A lovely place to stay and it’s pretty central to a lot of key places to visit in the Hunter Valley.
Comment from Hotel Management
21 Oct 2024 by GMRM, Hotel Management
Hi SamanthaThank you for taking the time to provide us with your valuable feedback.We loved having you stay with us and we are happy we were able to meet your expectations. Our staff work very hard to provide the best experience for our guests and we hope you can visit us again soon.If there is anything we are able to do to make your next visit more memorable, please let us know.Stay Well.
by A verified traveler
Posted 7 Oct 2024
The check in is late, they didn’t want me to leave my bags with them, I rang up to ask for early check in meaning midday and they said no.
Comment from Hotel Management
21 Oct 2024 by GMRM, Hotel Management
Hi Mark,I am sorry we couldn't accommodate your early check in although always try to do our best.W just need to ensure your rooms are properly cleaned after the previous guest has left and before we check you in.As soon as your rooms are ready we are happy to let guests accommodate. If you book in an early check in we can always ensure your room is one of the first cleaned but we need to know that before you arrive.
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
21 Oct 2024 by GMRM, Hotel Management
Hi PiyanutThank you for taking the time to provide us with your valuable feedback.We loved having you stay with us and we are happy we were able to meet your expectations. Our staff work very hard to provide the best experience for our guests and we hope you can visit us again soon.If there is anything we are able to do to make your next visit more memorable, please let us know.Stay Well.
by A verified traveler
Posted 24 Sep 2024
Very dated but clean and decent suze
Comment from Hotel Management
30 Sep 2024 by GMRM, Hotel Management
Hi BrynThank you for taking the time to provide us with your valuable feedback.We loved having you stay with us and we are happy we were able to meet your expectations. Our staff work very hard to provide the best experience for our guests and we hope you can visit us again soon.If there is anything we are able to do to make your next visit more memorable, please let us know.
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
30 Sep 2024 by GMRM, Hotel Management
Hi JohnThank you for taking the time to provide us with your valuable feedback.We loved having you stay with us and we are happy we were able to meet your expectations. Our staff work very hard to provide the best experience for our guests and we hope you can visit us again soon.If there is anything we are able to do to make your next visit more memorable, please let us know.
by A verified traveler
Posted 11 Sep 2024
Great self contained bungalows with beautiful views. Lovely modern bathroom. Helpful reception staff. Easy to walk to Roche Estate.
Would have been nice to have an on site bar/ restaurant in the evening.
Comment from Hotel Management
16 Sep 2024 by GMRM, Hotel Management
Hi JustineThank you for taking the time to provide us with your valuable feedback.We loved having you stay with us and we are happy we were able to meet your expectations. Our staff work very hard to provide the best experience for our guests and we hope you can visit us again soon.If there is anything we are able to do to make your next visit more memorable, please let us know.Stay Well.
by A verified traveler
Posted 5 Sep 2024
Comment from Hotel Management
9 Sep 2024 by GMRM, Hotel Management
Hi MBThank you for taking the time to provide us with your valuable feedback.We loved having you stay with us and we are happy we were able to meet your expectations. Our staff work very hard to provide the best experience for our guests and we hope you can visit us again soon.If there is anything we are able to do to make your next visit more memorable, please let us know.
by A verified traveler from Erskine Park
Posted 18 Aug 2024
well priced, quiet setting, staff were helpful, room and facilities were adequate
Comment from Hotel Management
19 Aug 2024 by GMRM, Hotel Management
Hi RicardoThank you for taking the time to provide us with your valuable feedback.We loved having you stay with us and we are happy we were able to meet your expectations. Our staff work very hard to provide the best experience for our guests and we hope you can visit us again soon.If there is anything we are able to do to make your next visit more memorable, please let us know.Stay Well.
