Ratings based on 4 Verified Reviews
3.3 Room cleanliness
4.3 Service & staff
2.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Fantastic Heritage hotel
Posted 23 Feb 2023 on HotelsHotel was incredible- genuine heritage location- the royal family have permanent rooms here! Beautiful historic building and very attentive staff. You can walk the walls in your own town and browse museum at your leisure. A fantastic place to break your journey on way from jodhpur to Jaiselmer.
Comment from Hotel Management
22 Mar 2023 by Manager , Hotel Management
Dear Guest,Thank you so much for taking the time to share your wonderful feedback about your stay at The Fort Pokaran. We are thrilled to hear that you had an incredible experience with us and that you enjoyed the genuine heritage location of our hotel, as well as the beautiful historic building and attentive staff.We are glad that you were able to explore the town by walking the walls and browsing the museum at your leisure. It is always our aim to provide our guests with a fantastic and memorable experience, and we are pleased to have been able to make your journey from Jodhpur to Jaisalmer more enjoyable.We look forward to welcoming you back to The Fort Pokaran in the near future.Best Regards,
by A verified traveler
Posted 11 Feb 2020
A luxurious heritage hotel with all modern amenities. It is best option to stay in pokaran for someone visiting ramdevra temple. The staff was very helpful . The food is homely cooked and delicious. The rooms are heritage with all modern amenities. Highly recommended.
Comment from Hotel Management
11 Nov 2024 by The Fort Pokaran - A Heritage Hotel, Hotel Management
Dear Verified,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay and found our hotel to be a perfect blend of heritage and modern comforts. It's great to know that our staff and the homely food made a positive impact on your experience. We truly appreciate your recommendation and hope to welcome you back soon!
by A verified traveler
Posted 6 Jan 2019
Comment from Hotel Management
11 Nov 2024 by The Fort Pokaran - A Heritage Hotel, Hotel Management
Dear Guest,We are concerned with your 2 star review and truly disappointed for any inconvenience you may have faced. We would appreciate it if you could provide us with any suggestions for improvement.We hope to have the opportunity to welcome you again in the future.Kind regards,
by A verified traveler
Stay on June 22
Posted 24 Jun 2018 on HotelsWe stayed at your property on the 22nd night while transiting Pokran. As the hotel was listed as a four star property . The minimum expectation was 100 % power backup , clean gecko free rooms and operational air conditioning .
We reached the hotel at 8 PM . The hotel staff had to show us 5 rooms before they could find 2 rooms for us . The air conditioning was not working . The hotel had no backup power. We didn’t sign up for staying in a property with no backup power ! How can a 4 Star property have no power backup ? We could not sleep all night due to the sweltering heat ! The air conditioning was completely ineffective. The wifi of the hotel was also not working .
The architecture of the property is exquisitily beautiful and the staff helpful.
We implore you to get your basic infrastructure in air conditioning, power backup and general property corrected. With these basic things corrected I have no doubt the property will get rated as one of the best in the boutique category. Unfortunately, currently it is far from it.
