Ratings based on 7 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Apr 2023
Property was amazing with beautiful outdoor area. Staff couldn’t have been more helpful and accommodating.
Comment from Hotel Management
22 Apr 2023 by Sanjay Maharjan, Hotel Management
Dear Mr. Nick,Greetings from Hotel heritage suites and spa!!!Thank you for your review on Expedia and we highly appreciate your words about our hotel. However we are sad to hear about your experience with our staff.We will try our best to improve more on these things as per guest requirements.looking forward to serve you again at hotel heritage suites and spa.With warm regardsSanjay MaharjanOperation Supervisor Hotel heritage suites and spa
by A verified traveler
Posted 20 Feb 2023 on Hotels
Comment from Hotel Management
22 Feb 2023 by Sanjay, Hotel Management
Namaste Mr. Leon,Thank you for 10 out of 10 review we hope to serve you again at Heritage Hotel Suites & Spa.Warm RegardsSanjay MaharjanOperation Supervisor
by A verified traveler
Excellent with some caveats
Posted 15 Jan 2023 on HotelsOur stay at the Heritage Hotel was wonderful. We especially enjoyed the breakfast included with the package. The staffs were accommodating. However, the room service was slow at times and our dinner arrived 2 hours late one night.
Comment from Hotel Management
1 Feb 2023 by Sanjay, Hotel Management
Dear Ruby,Greetings from Heritage Hotel Suites & Spa!!!Thank you for your kind words about our hotel and staff. However we would like to apologize for our late service. We informed related department for this issue and took action. We hope to see you again at our property.Have a GOOD DAY!!!With RegardsSanjay MaharjanOperation Supervisor
by A verified traveler
Promising
Posted 11 May 2022 on HotelsNice hotel, although not fully operational. After renovation, it should should show a pretty good standard.
Comment from Hotel Management
18 May 2022 by Guest Relation Manager, Hotel Management
Dear Valued Guest,
Greetings from Heritage Hotel Suites & Spa
First and Foremost, thank you for taking your precious time to share your feedback with us on this social platform.
We are most delighted and honoured by your words of kindness and appreciations
Thank you again and we look forward to welcome you again to Heritage Hotel Suites & Spa.
Yours in conservation!
Yours in Preservation!
Our very best wishes,
Tenzing Lama
by A verified traveler
Posted 7 Nov 2021
Very nice place but the breakfast need to be done better!
And the hotel need to be renovable
by A verified traveler
lovely hotel but mixed review on service
Posted 3 Nov 2019 on HotelsWe stayed at Heritage for five nights in total. Overall it was pleasant, the suite was clean and tidy and the bathroom/shower was nice and warm. Breakfast was ok and I'm not sure about lunch/dinner as we always ate out. The location is super and we were able to keep our suitcase with them for free when we went on a week long trek so they were accommodating. The main issue with the hotel is the service which isn't always competent.
1) I booked a massage giving notice in the timescale requested but when I went down to go to the spa, there was no masseuse so I then waited another hour. Unfortunately a male masseuse was on offer which I wasn’t aware of or comfortable with, so I decided to cancel after all the delays.
2) We stayed an extra night as we finished our trek early and the hotel was storing our suitcase as mentioned above. I was asked to come to the front desk twice when I was trying to go to sleep because the staff realised they'd given me the wrong room rate
3) We booked a taxi with them the next day to take us to our next hotel. I gave them the address in advance as there are two hotels of the same name in Pokhara and they confirmed they had the correct details. Half way into our journey we realised the taxi was taking us to the wrong hotel. This was frustrating as we had paid in advance and we decided it was easier to sort it out ourselves then to get the Heritage hotel staff to resolve their error as we didn’t trust they could do so effectively.
Comment from Hotel Management
15 Nov 2019 by Heritage Hotel, Suites & Spa , Hotel Management
Dear Madame,
Namaste and Greetings from Heritage Hotel, Suites & Spa- Pokhara/Nepal!
We thank you so much for choosing our hotel to spend 5 wonderful nights with us.
We are also delighted to note that you find our hotel pleasant... the suite room allotted to you was clean and tidy and that the bathroom/shower was nice and warm. You also found us accommodating to store your luggage for a week while on trek. Besides, you were right to say the hotel location to be SUPER!
For your kind information, your second visit coincided with the main day of Tihar: the five-day festival of lights where we are compelled to send our staff on leave for the annual brother/sister reunion similar to EASTER, which falls in the auspicious time set by the astrologers. Because, the ceremony prolonged for a longer period, which could not be left premature, the assigned masseuse unintentionally was delayed-apologies! Your feedback will now help us to assign extra staff on standby next time.
We were happy to welcome you a day earlier from your pre-booking, and managed to provide a nicer room. However, we must apologize for the inconvenience caused by the confusion by this early check-in.
Obviously the driver, who was assigned for your next hotel was confused since Hotel Pavilion are at TWO different locations, and he wondered which one you were booked in. We thank you again for appreciating our Honestly, we put our Guest's experience and satisfaction uppermost in our minds, and your review reaffirms our commitments towards these objectives.
Thank you for your kind words and we look forward to welcoming you again on your next Himalayan sojourn!
Yours Sincerely,
Ms. Bitan Dhakal
Sales & Customer Service
Heritage Hotel Suites and Spa
Heritage Street, Lakeside, Pokhara
E: info@heritagehotelpokhara.com, corporate@heritagehotelpokhara.com
Website: www.heritagehotelpokha
by A verified traveler
Posted 5 Apr 2022
The staff was extremly friendly and we felt like being among the friends and not in the hotel. They were helpful and accommodating to our needs. It was very realxing stay there. Love to come back ance again :-) :-)
Comment from Hotel Management
27 Apr 2022 by GRE, Hotel Management
Namaste Mr. Ronald,
We are greatly delighted to hear that your stay with us was pleasant and we could be of service to you. We hope to welcome you soon.
Thank You,
Heritage Hotel Suites & Spa Team
