Ratings based on 221 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from JOUNIEH
Posted 25 Oct 2024
Very difficult access by car
Comment from Hotel Management
28 Oct 2024 by La direction, Hotel Management
Bonjour, Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Soyez assuré(e) que les mesures nécessaires seront mises en œuvre afin d’améliorer la qualité des prestations évoquées. Nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour.
by A verified traveler
Posted 29 Aug 2024 on Hotels
Comment from Hotel Management
30 Aug 2024 by La direction, Hotel Management
Bonjour,Nous vous remercions de nous faire part de votre satisfaction, source d'encouragement pour nos équipes.Au plaisir de vous accueillir lors d'un prochain séjour
by A verified traveler
Posted 18 Jun 2024 on Hotels
Comment from Hotel Management
21 Jun 2024 by La réception, Hotel Management
Bonjour,Nous vous remercions de nous faire part de votre satisfaction, source d'encouragement pour nos équipes.Au plaisir de vous accueillir lors d'un prochain séjour
by A verified traveler
Posted 9 Jun 2024
Clean property, lovely comfortable bed. Quiet stay with a dog. Reasonably priced. But no parking.
Comment from Hotel Management
10 Jun 2024 by La direction, Hotel Management
Bonjour,Nous vous remercions de nous faire part de votre satisfaction.Au plaisir de vous accueillir lors d'un prochain séjour
by A verified traveler
Posted 20 Apr 2024 on Hotels
Comment from Hotel Management
26 Apr 2024 by La direction, Hotel Management
Nous vous remercions de nous faire part de votre satisfaction, source d'encouragement pour nos équipes.Au plaisir de vous accueillir une prochaine fois
by A verified traveler
Posted 1 Nov 2023
Nice hotel near the old town. Lovely restaurant attached too. Good value and a nice place to stay
Comment from Hotel Management
6 Nov 2023 by Myriam, Hotel Management
Hello, We thank you for letting us know your satisfaction, a source of encouragement for our teams. We look forward to welcoming you during your next stay.
by A verified traveler
Posted 23 Jun 2023 on Hotels
Comment from Hotel Management
23 Jun 2023 by Sophie, Hotel Management
Bonjour,Merci de nous faire part de votre satisfaction, source d'encouragement pour nos équipes.Dans l'attente du plaisir de vous accueillir lors d'un prochain séjour à Poitiers, nous vous souhaitons une agréable journée.
by A verified traveler
Clean, modern and well-maintained. Noisy area
Posted 13 Jul 2022 on HotelsThe hotel was clean, well-maintained and modern. The beds were very comfortable and the bathroom was well-appointed and contemporary. The shower screen allowed water to spill onto the floor. There was no shower gel in the dispenser but I had brought my own, fortunately. The area is noisy at night, opposite the railway station and we had to have the windows open on a hot night. Could do with aircon. Steep walk up many steps to the old town where the bars and restaurants are located
Comment from Hotel Management
14 Jul 2022 by Sophie, Hotel Management
Thank you for sharing your comments following your stay in our hotel. Nice to welcome you again.
by A verified traveler
Mislead
Posted 7 Jul 2022 on HotelsWe chose this hotel as a stopping off place on our journey to the south of France. We picked this hotel because on the website it offered on site parking (€7 per day). There is absolutely no parking on site whatsoever. You either have to try and find a place on the street (virtually impossible!) or park in the station multi storey car park at €12 a day and as the only available spaces were on the top floor, this is a good 10 minute walk away. Extremely disappointing. That said, the hotel was very clean and comfortable.
Comment from Hotel Management
8 Jul 2022 by Sophie, Hotel Management
Hello,
We are surprised by your comment, having the impression of being noted only on a parking service.
We are sorry for the inconvenience regarding this one. On the booking site, it is clearly mentioned that it is not a private car park but a paid public car park (5 minutes on foot). Indeed, the price has increased and is 10 € per car. 24 hours (parking without exit). We have just corrected this price on the site.
There are no free places nearby (downtown).
Best regards,
by A verified traveler
Posted 13 Apr 2022
The hotel is very convenient for Poitiers station. The room was very clean but basic (eg no kettle). No free wifi. The email i received prior to my stay suggested a warm welcome however it was frosty to say the least. I wouldn't stay again.
Comment from Hotel Management
13 Apr 2022 by Sophie, Hotel Management
Dear Madam,
We are sorry that our welcome seems to you frosty. The rooms are available from 2.00 pm and you can leave at 12.00 ! There is free wifi (fibre) and no kettle, we have only 2*.
Yours sincerely,
The reception
The reception
