Ratings based on 530 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
First time on poitiers will definately use again. Perfect for what we needed . thankyou
Comment from Hotel Management
2 Nov 2024 by Mathilde, Hotel Management
Dear Sir,Thank for your lovely review, we're delighted that you enjoyed your stay in Poitiers, and we look forward to welcoming you back on your next visit!Kind regards,The Grand Hôtel Team
by A verified traveler
Posted 29 Oct 2024
The stafff was very professional and very helpful. We lived the location of the hotel.
Comment from Hotel Management
1 Nov 2024 by Mathilde, Hotel Management
Dear Madam,Thank you for your kind review. We are delighted to hear that your stay met your expectations and we look forward to welcoming you back on your next visit to Poitiers.Kind regards,The Grand Hôtel Team
by A verified traveler from Mexico
Posted 31 Aug 2024
Well located property with big rooms and nice setting. Hallways could be refurbished. Room was not ready when arrived even after check in time. Parking was not available.
Comment from Hotel Management
2 Sep 2024 by Mathilde, Hotel Management
Dear Sir,Thank you for your feedback, we are pleased that you enjoyed your stay. We are sorry you had to wait to get your room: we were short-staffed that day but our team worked as quickly as they could to get all the rooms ready as soon as possible. However, we hope to welcome you again in the future and offer you an even better stay.Kind regards,Front Desk
by A verified traveler
Posted 20 Aug 2024
We were very disappointed to find that the parking was not available. I had asked when booking for parking but on arrival was told it could only be reserved outside the websiter and was fullly booked.
The hotel was right on the edge of the pedestrian area but the area felt a bit seedy.
Comment from Hotel Management
24 Aug 2024 by Mathilde, Hotel Management
Dear Madam, Thank you for sharing your thoughts on your stay. We’re sorry to hear about your disappointment regarding the parking situation.However, after reviewing your initial booking, we noticed that there was no request for parking made at that time. As our parking spaces are limited, we do our best to accommodate all requests when made in advance. We understand the importance of this service and regret that it wasn’t available upon your arrival.Regarding the location, while we are conveniently placed at the edge of the pedestrian area, we aim to ensure a comfortable and welcoming environment for all our guests. We apologize if this was not your experience.We appreciate your feedback and hope to have the opportunity to serve you better in the future.Kind regards,Front Desk Team
by A verified traveler
Great overall.
Posted 9 Aug 2024 on HotelsOverall a very nice hotel in a lovely place. Amenities are below average : WiFi not working, small lift, garbage cans at various location, parking lot not available, etc.
Comment from Hotel Management
9 Aug 2024 by Mathilde, Hotel Management
Dear Sir,Thank you for your feedback and for recognizing the overall quality of our hotel and its location.We apologize for the recent issues you've encountered. Our WiFi problem is indeed a recent development, and we are working diligently to fix it. Unfortunately, due to the August holiday period, our technicians have been slower to respond, but rest assured that this is a priority for us. Regarding the parking, it is available only by reservation in advance, and we're sorry if this was not clear during your booking process.We appreciate your understanding and hope to provide you with an even better experience on your next visit.Kind regards,The Best Western Grand Hôtel Team
by A verified traveler
Posted 19 Jul 2024 on Hotels
Good
Comment from Hotel Management
19 Jul 2024 by Mathilde, Hotel Management
Dear Sir, Thank you for your feedback. We are delighted to hear that you enjoyed your stay in our hotel and we look forward to welcoming you back on your next visit to Poitiers. Kind regards, Front Desk
by A verified traveler
Posted 3 Jul 2024 on Hotels
Comment from Hotel Management
4 Jul 2024 by Mathilde, Hotel Management
Bonsoir, Merci d'avoir pris le temps de laisser une note suite à votre séjour dans notre établissement. Nous sommes désolés de voir que votre expérience n'a pas entièrement répondu à vos attentes.Votre feedback est important pour nous et si vous avez des suggestions ou des remarques spécifiques que vous aimeriez partager, n'hésitez pas à nous contacter directement. Cela nous aidera à mieux comprendre vos attentes et à améliorer nos services.Nous espérons avoir l'opportunité de vous accueillir à nouveau et de vous offrir une expérience plus satisfaisante.Cordialement,Mathilde / La réception
by A verified traveler
Centrally located and ideal
Posted 24 Jun 2024 on HotelsExcellent check in, good sized room and centrally located. Perfect to arrive late afternoon, have a wander around and then have a bite at the brasserie opposite!
Thanks
Jon and Jean
Comment from Hotel Management
28 Jun 2024 by Mathilde, Hotel Management
Hello, Thank you very much for sharing your review with us. We are delighted to know that you enjoyed your stay in our establishment and we hope to have the pleasure of welcoming you again on your next visit to Poitiers. Sincerely, Mathilde / Front Desk
by A verified traveler
Posted 15 Jun 2024
Great location right on the edge of the pedestrianised area. Numerous first class restaurants within easy walking distance. Reception staff could benefit from some customer service training though!
Comment from Hotel Management
15 Jun 2024 by Mathilde, Hotel Management
Dear Sir,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay.We appreciate your feedback regarding our reception staff. Your comments are valuable, and we are committed to improving the experience of our clients in the future.We hope to have the pleasure of welcoming you back and providing an even better experience on your next visit.Kind regards,The Grand Hôtel Team
by A verified traveler
Posted 1 Jun 2024
Well located a short cab ride from the train station. Friendly modern hotel.
Comment from Hotel Management
8 Jun 2024 by Mathilde, Hotel Management
Dear Sir,Thank you for sharing your positive feedback with us! We're delighted to hear that you found our hotel conveniently located and enjoyed your stay with us.Our team works hard to ensure that our guests feel welcomed and comfortable, and we're pleased that you experienced our friendly service.We hope to welcome you back for another enjoyable stay in the future!Best regards,Front Desk Team
