Ratings based on 712 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2024
Good
by A verified traveler
Posted 28 Sep 2024
Forgot a toothbrush and the night staff man said they don't carry extra, even though room card said to go ask if we forgot something...a block from it was a strip club, and the area generally felt unsafe.
by A verified traveler
Posted 27 Sep 2024
Great place to stay for a great price
Comment from Hotel Management
27 Sep 2024 by Aida Li, General Manager, Hotel Management
Dear Dallas,Thank you for your wonderful review! We’re thrilled to hear you enjoyed your stay and found great value in our services. Thank you so much for 5/5!!!We hope to welcome you back again soon!
by A verified traveler
Posted 27 Sep 2024
Location was in a terrible area
Comment from Hotel Management
27 Sep 2024 by Aida Li, General Manager, Hotel Management
Dear David,Thank you for your feedback. We’re sorry to hear that the location did not meet your expectations. Your concerns are important to us, and we appreciate you sharing them.
by A verified traveler
Posted 27 Sep 2024
Comfy room, cozy bed!
Comment from Hotel Management
27 Sep 2024 by Aida Li, General Manager, Hotel Management
Dear Christopher,Thank you for your review! We’re glad to hear you enjoyed the comfort of the room and bed. We appreciate your feedback and hope to welcome you back for an even better stay soon!
by A verified traveler
Posted 26 Sep 2024
Elevator, breakfast, parking etc
Comment from Hotel Management
26 Sep 2024 by Aida Li, General Manager, Hotel Management
Dear JohnThank you for your feedback and for giving us a 4/5 rating! We're glad to hear you enjoyed your stay. If you have any suggestions on how we can make your next visit even better, we’d love to hear them.We look forward to welcoming you back soon!
by A verified traveler
Posted 25 Sep 2024
Dirty room never changed sheets
Comment from Hotel Management
26 Sep 2024 by Aida Li, General Manager, Hotel Management
Dear Debra,Thank you for sharing your concerns with us. We take great pride in our cleanliness and are pleased to offer daily housekeeping services, which many hotels no longer provide. After carefully reviewing our housekeeping reports, we found that your room did receive service, but the sheets were not changed, as it was your second day with us, and we typically change sheets every other day unless requested otherwise.We sincerely apologize if this was not made clear during your stay, and we’re always happy to accommodate any specific requests for bedding changes. Your comfort is our priority, and we appreciate your feedback as it helps us improve.We hope to welcome you back in the future and provide an even better experience.
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Aida Li, General Manager, Hotel Management
Dear Trista,Thank you for your 4/5 rating! We truly appreciate your feedback and are glad you enjoyed your stay. If there’s anything we can do to make your next visit a 5/5 experience, please let us know. We look forward to welcoming you back soon!
by A verified traveler
Posted 24 Sep 2024
Great location, easy commute to key tourist location. The room is a bit small but very clean and comfortable. Wish the hotel had a pool but overall a great experience.
Comment from Hotel Management
25 Sep 2024 by management, Hotel Management
Dear Luxshikaa,Thank you for staying with us! We understand that not having a pool may have affected your experience, and we’re sorry if this was an inconvenience. While our property does not feature a pool, we do offer other amenities to ensure a comfortable stay and would be happy to assist in finding nearby options for swimming or recreation during future visits.We appreciate your feedback and hope to see you again soon.
by A verified traveler from Placentia
Posted 24 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Aida Li, General Manager, Hotel Management
Dear ZhiWei,Thank you so much for the perfect rating! We’re beyond grateful for your support and thrilled that you had such a great stay. We can’t wait to welcome you back for another wonderful visit soon!
