Ratings based on 1,525 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by General Manager, Hotel Management
Dear Bradley, We are delighted that from check-in through check-out, we were able to provide you with a great stay at Best Western Plus Island Palms Hotel & Marina. Thank you for your excellent rating. We look forward to your return and wish you all the best with your future travels.Barbara Thompson,General Manager
by A verified traveler
Posted 21 Nov 2024
Overall good stay. Wish the coffee in the lobby was longer hours. View was great. Was right off Mariana. Nice walking spot in the am. Got to enjoy coffee and watch some sea lions across the street.
Comment from Hotel Management
22 Nov 2024 by General Manager, Hotel Management
Dear Kailynn, We are thrilled to read that you loved our waterfront location was ideal for your plans combined with the incredible views. We love providing thoughtful, extra touches, and it is great to know how much this added to your stay. Having said that, we have taken additional note of your suggestion as we are always looking for ways to enhance our guest satisfaction. Thank you for being our guest at Best Western Plus Island Palms Hotel & Marina and for your perfect rating. We look forward to your next visit.Barbara Thompson,General Manager
by A verified traveler
Posted 20 Nov 2024
The rooms felt like home. My daughter went on her first deployment and these rooms were cozy and large enough for us as a family to enjoy as we came to support her.
Comment from Hotel Management
20 Nov 2024 by Danny, Hotel Management
Thank you for the 5-Star review!
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Danny , Hotel Management
Thank you for staying with us.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Nam, We are dedicated to providing a relaxed and comfortable atmosphere for all our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Thank you for choosing Best Western Plus Island Palms Hotel & Marina! Barbara Thompson, General Manager
by A verified traveler
Posted 13 Nov 2024
great service by staff in hotel an restaurant
Comment from Hotel Management
13 Nov 2024 by Danny, Hotel Management
Thank you for the 5-star review!
by A verified traveler
Posted 12 Nov 2024
The room I reserved for six people was not the room that was given to us. The hotel stay was so inconvenient that I demand a refund or a credit.
Comment from Hotel Management
12 Nov 2024 by Danny , Hotel Management
On behalf of our entire team, I would like to apologize for not exceeding your expectations. The booking from Expedia was for only 2 adults .
by A verified traveler
Posted 11 Nov 2024
Awesome
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear Oscar, We are thrilled you had an excellent stay at Best Western Plus Island Palms Hotel & Marina, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us. Barbara Thompson, General Manager
by A verified traveler from Chandler
Posted 9 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Barbara Thompson General Manager, Hotel Management
Dear Michelle, We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting the city. It was our pleasure accommodating you. We hope you will make Best Western Plus Island Palms Hotel & Marina your home away from home whenever your travels bring you to our area.Barbara ThompsonGeneral Manager
by A verified traveler
Posted 7 Nov 2024
👍
Comment from Hotel Management
7 Nov 2024 by Danny, Hotel Management
Thank you for the 5-Star review!
