Ratings based on 689 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Should have asked for an upgrade. This standard room was disappointing in that it was very small and very dimly lit, especially in the bathroom … a “tired” room in need of an update
Comment from Hotel Management
25 Nov 2024 by Julie, Hotel Management
Well noted
by A verified traveler from Oshawa
Posted 22 Nov 2024
Breakfast was excellent, but radio was way too loud in a breakfast area. 2nd day, we asked that it be turned down, and it was slightly.
Comment from Hotel Management
22 Nov 2024 by Julie, Hotel Management
Thank you
by A verified traveler
Posted 21 Nov 2024
Julie , I believe she was guest services manager, was super accommodating and helpful. She worked with us with unusual timing needs, pets etc, over two stays. The rooms were super clean. Staff was amazing. The restaurant attached to the hotel had an included hot breakfast during the week, which was nice, but the information on the website and in writing is wrong. It says there is lunch service and express lunch available. There is no lunch service at all and no breakfast on the weekends . So plan to go somewhere else for those times. Theres no snack machines. Theres a tim hortons fairly close . by. The hotel itself was clean, comfortable and accommodating and i would definitely stay again.
Comment from Hotel Management
22 Nov 2024 by Julie, Hotel Management
Thank you
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Julie, Hotel Management
Thank you
by A verified traveler
Posted 19 Nov 2024
Clean and quiet room. Helpful staff.
Comment from Hotel Management
19 Nov 2024 by Julie, Hotel Management
Thank you
by A verified traveler
Posted 4 Nov 2024
Carpet in room had stale odour. Rooms dated could use some freshening up.
Comment from Hotel Management
5 Nov 2024 by Julie, Hotel Management
Thank you
by A verified traveler
Posted 3 Nov 2024
All was good.
Comment from Hotel Management
5 Nov 2024 by Julie, Hotel Management
Thank you
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
5 Nov 2024 by Julie, Hotel Management
Thank you
by A verified traveler
Posted 22 Oct 2024
Loved the outdoor seating area. A little table would be a great addition to the chairs.
GREAT BED!!
Fresh fruit in AM on weekends and an amazing breakie that is served to you.
When in the Sarnia area this is the place to stay for value and a great room. Discounts if member of BW points or CAA.
Comment from Hotel Management
22 Oct 2024 by Julie, Hotel Management
Thank you
by A verified traveler
Posted 14 Oct 2024
Nothing unique about property. Staff was nice. However, restaurant closed. Vending machine empty
Comment from Hotel Management
21 Oct 2024 by Julie, Hotel Management
Thank you
