Ratings based on 597 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Oct 2024
The hotel itself was clean and staff was great. The surrounding area isn’t as nice. Good was not available around the clock as we arrived hungry, but overall, we enjoyed the experience.
Comment from Hotel Management
22 Oct 2024 by Simeon & The garden's team, Hotel Management
hank you for sharing your experience with us. We're delighted to hear that you found our hotel clean and our staff great. We'll be sure to pass on your kind words to our housekeeping and team members.We apologize for the inconvenience regarding the availability of food upon your arrival. We appreciate your feedback and will look into ways to improve this aspect of our service.We hope to welcome you back on your next visit. Safe travels!
by A verified traveler
Posted 12 Oct 2024
Beautiful modern hotel. Clean with everything you need. Staff were very accommodating. Lots of charming details
Comment from Hotel Management
22 Oct 2024 by Simeon & The garden's team, Hotel Management
Thank you so much for your kind words about our hotel. We're thrilled to hear that you enjoyed your stay and appreciated the charming details.We'll be sure to pass along your compliments to our staff and housekeeping team. They will be delighted to know their efforts made your stay enjoyable.We hope to welcome you back on your next visit!
by A verified traveler
Posted 18 Sep 2024
Unfortunately though the staff behind the front desks were kind and polite I cannot fault them - we had a rude waiter and bad experience
The food very expensive and not great quality, the steaks were not cooked how we asked, they forgot the steak knives with the steak and the steaks were very tough. The waiter seemed offended I didn’t eat my steak because it was rare and he continued to ignore or be passive aggressive the rest of time.
I think this hotel would be a lot better if they focused on hospitality and good food rather than trying to be trendy or expensive, for 3 nights and 2 rooms it cost me about £1000 thinking the pool would be free with the booking only to get there and it’s 9 euro per hour per person which I thought was ridiculous. The breakfast was quite frankly disgusting there were flies all over the pineapple and watermelon tray, the orange juice machine not working, the water tasted of chlorine and the bacon looked and tasted like it had been sat out all night and just reheated.
for the price I paid I’m disappointed, the beds were comfy and receptionist polite but sadly doesn’t makeup for the experience.
Comment from Hotel Management
22 Oct 2024 by Simeon & The garden's team, Hotel Management
Thank you for sharing your feedback with us. We're glad to hear that you found our front desk staff polite, and we'll be sure to pass on your kind words to them. However, we're truly sorry to hear about your dining experience and the issues you encountered during your stay.We apologize for the inconvenience caused by the waiter and the quality of the food. Your comments have been noted, and we will address these concerns with our team to improve our service. Regarding the pool charges, we understand your frustration and will review our communication to ensure clarity for future guests. The issues with breakfast and the orange juice machine have been brought to our attention, and we are taking steps to resolve them promptly.We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future. Please don't hesitate to reach out to us directly if you decide to visit again.
by A verified traveler
Posted 16 Sep 2024
Very clean. Staff very friendly, 10/10
Comment from Hotel Management
29 Sep 2024 by The garden's team, Hotel Management
Dear Mr Demello,We thank you so much for your kind words.We are thrilled to hear that you had a great experience with us. We'll definitely inform our housekeeping team and the rest of the staff about your positive feedback.We hope to see you again next time !Kind regards,The Garden's Team
by A verified traveler
Posted 7 Aug 2024 on Hotels
Comment from Hotel Management
7 Aug 2024 by Lucie & The Garden's Team, Hotel Management
La Garden's Team vous remercie pour votre note. Au plaisir de vous revoir,Bien à vous
by A verified traveler
Posted 24 Jul 2024
Comment from Hotel Management
12 Oct 2024 by Lucie & The Garden's Team, Hotel Management
Bonjour,La Garden's Team vous remercie d'avoir laissé votre avis concernant notre établissement. Au plaisir de vous revoir. Bien cordialement
by A verified traveler
Posted 22 Jul 2024
Nice hotel
Comment from Hotel Management
7 Aug 2024 by Lucie & The Garden's Team, Hotel Management
La Garden's Team vous remercie pour votre note. Au plaisir de vous revoir,Bien à vous
by A verified traveler
Posted 21 Jul 2024 on Hotels
Comment from Hotel Management
7 Aug 2024 by Lucie & The Garden's Team, Hotel Management
La Garden's Team vous remercie pour votre note. Au plaisir de vous revoir,Bien à vous
by A verified traveler
Comfortable clean hotel
Posted 9 Jul 2024 on HotelsThe hotel was very modern and clean and the room.was VERY spacious. The bathroom was lovely and the water hot. The bed was big and comfy and the room was quiet. The staff were helpful and the breakfast good. On the down side my husband had to pay to use the swimming pool and spa however both saunas ( which was what he wanted to use ) were not in use. I was a little disappointed that sport was not available on the bedroom tv. Wimbledon is a huge worldwide event and I could only view it in the bar area where viewing was not always easy
Comment from Hotel Management
17 Jul 2024 by Lucie & The Garden's Team, Hotel Management
Hello,The Garden's Team would like to thank you for taking the time to write this review. We are delighted to read that you enjoyed your stay. We hope to have the chance to see you again at our establishment during your next stay in Strasbourg. Best regards
by A verified traveler
Great service and hospitality
Posted 3 Jul 2024 on HotelsGreat service and hospitality from start to finish. Reception and management was really helpful. Good breakfast and convenient location.
Comment from Hotel Management
5 Jul 2024 by Lucie & The Garden's Team, Hotel Management
Good morning,What a pleasure to read that you enjoyed your stay with us and our welcome. We hope to see you again at voco Strasbourg centre The Garden. Best regards
