Ratings based on 136 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Toronto
Posted 30 Sep 2024
My wife and I were pleasantly surprised during our stay at Hotel Hermitage. From the moment we arrived, the experience was exceptional. We were allowed to check in earlier, which was a wonderful start to our stay. The room was lovely, and we thoroughly enjoyed the delicious breakfast the next morning.
The staff were friendly and incredibly helpful, making us feel right at home. The hotel is conveniently located close enough to downtown Florence, yet still on the outskirts, allowing us to enjoy the beautiful Tuscan landscapes.
We will definitely choose to stay at Hotel Hermitage again during our next visit to Florence!
Comment from Hotel Management
1 Oct 2024 by Sandro, Hotel Management
Thank you kindly for your review: our Staff is very much dedicated to our Guests' wellbeing and is available on the premises 24/7.We believe in making our guests' travels easier and more enjoyble, which is why we offer the following services on a complimentary basis: access to monitored and secure car park, access to swimming pool (during the summer months), unlimited wifi connection. We hope to see you back again soon.
by A verified traveler
Posted 14 Sep 2024
Verified guest
Comment from Hotel Management
1 Oct 2024 by Sandro, Hotel Management
Buongiorno, La ringrazio per la valutazioneCordiali Saluti
by A verified traveler
Posted 12 Sep 2024
We had stayed at this hotel about 5 years prior and had a nice experience, but this time we were very disappointed. Overall the hotel has an older, unique vibe, but there were issues. The "air conditioning" did not work well at all and the room was extremely hot. I noticed other patrons complaining of this as well. The cleaning staff also used a very strong cleaner in our room and it smelled awful, making it difficult to sleep. Overall, really disappointed in this experience as the hotel was nice in the past, and is located in a very beautiful part of the town.
Comment from Hotel Management
1 Oct 2024 by Sandro, Hotel Management
Good morning and thank you for your review.We are sorry to hear that your stay wasn't as enjoyble as previous ones.On this occasion you have visited us on the second week of August, while we were having a very intense heat wave, like most of Europe: luckily all our rooms have air conditioning with individual controls in each rooms. And for those who need an extra level of comfort, we have electric fans available. We regret that you haven't asked our Reception Staff, available 24/7, for a fan and raised the issue of the cleaning product: since you have stayed with us for 8 nights it would have been our pleasure to use a different cleaning product for your room: alternatively "do not distrurb" plachards are available in every room. Should you have used the "do not distrub" plachard, our cleaning Staff would have not entered your room. It's a shame that these two aspects made for an "overall" disappointing experience and where not offset by the many wonderful aspects of our Hotel, to mention a few: free access to swimming pool, free access to monitored car parck, free wifi connection, lack of city tax, Congierge available 24/7, secure and quiet location.We hope that, should you decide to come back to us in the future, you will have a better experience.Kind Regards
by A verified traveler
Posted 9 Aug 2024
Well situated on the hill, not far from the crowded Firenze, but close enough to other services and the highways (Pisa-Livorno, Bologna-Venezia, Roma). The swimming-pool is a plus we have most enjoyed. Nice people at the front-desk and at the Breakfast service. There is a gelateria just down the road, a big deal for locals who go there even late at 10 p.m. to gather and to taste the sweet flavors.
Comment from Hotel Management
1 Oct 2024 by Sandro, Hotel Management
Good morning and thank you for your review.Not only our Hotel is beautifully located near all the essential services and infrastructtures, but we also offer a ton of free services like, for instance, access to two spacious monitored and secure car parks, unlimited wifi connection, access to swimming pool, Concierge 24/7....our Guests also enjoy lack of a city tax.We hope to have you back again soon in the near future, until then take care
by A verified traveler
Posted 7 Aug 2024
The room was clean and comfortable with lovely views from our balcony. The swimming pool was clean and delightful in the 34 degrees heat!! Food in the restaurant was excellent and breakfast was delicious. The staff are friendly, polite and so helpful. The bus stop is a 10 minute walk which you then get a tram into Florence. If I come back to Tuscany I will definitely stay at this hotel.
Comment from Hotel Management
1 Oct 2024 by Sandro, Hotel Management
Good morning and thank you for your kind words.What else can i say that you haven't already said?:Our wonderful pool area is accessible free of charge, and so is our secure car park. WIFI is unlimited and complimentary and our Guests enjoy not having a city tax to be paid.Come back to visit us soon!
by A verified traveler
Posted 15 Jun 2024 on Hotels
by A verified traveler
Posted 23 Nov 2023
Excellent property old building with amazing decorations , REception need to be moved into the entrance.
Staff is great thanks to the Receptionist
by A verified traveler
Posted 8 Oct 2023
a. I have stayed in few hotels in Italy, all staffs and reception were very friendly, but to my surprise reception staffs didn't even smile.
b.I ordered one Pizza, they charged 26 Euros, when asked the reception staff was very unfriendly and didnt even try to explain.
c.Room was average.
Comment from Hotel Management
23 Oct 2023 by HOTEL HERMITAGE, Hotel Management
Dear Sir,Your feedback leaves me in awe because it is the first time that someone brings to my attention that all Reception Staff does not smile! General opinion, even on other webportals, states the contrary, but if that was your feeling, I can only apologize to you.Sure is, I will have a confrontation with all Staff members in order to review their approach to Guests.Regarding your complaint about the price which was charged to you, I wish to stress the fact that the price of the Seafood pizza is 19,00 and this is clearly stated in the menu, therefore, if you felt that this was too expensive, you could have selected any other pizza offered at a lower price.I also wish to explain that the sotware program that we use does not allow a breakdown of restaurants costs, only the total amount is shown on the final bill; though, I take full responsibility (and again I apologize for this) that the Receptionist did not provide any explanation about the costs.I hope this clears the matter and I thank you for your comments which are useful for me to make any future adjustments.Regards,Fabrizio Finocchi – Hotel Manager
by A verified traveler
Posted 6 Oct 2023
No beverage or slippers like in the photo—perhaps for a more pricey suite. The hotel is a bit dated and the room had a vintage smell that required the room to be aired out every day. The AC did not perform well—seem to only have one speed—would make a lot if difference in terms of coziness. The bathroom has a tiny shower—no bruises but I did bump into things often. Also, the bathroom initially only had one towel, has very little space for toiletries and a noisy ventilation fan.
by A verified traveler
Posted 26 Sep 2023 on Wotif
Lovely quiet relaxing stay helpful staff
Comment from Hotel Management
30 Oct 2023 by HOTEL HERMITAGE, Hotel Management
Hello and thank you so very much for your rating: Hotel Hermitage is located in the quiet residencial area of Poggio a Caiano and yet very close to the motorway (15 minutes drive) and from Florence (30 minutes drive). Our Staff is available 24/7. Hoping to welcoming you back again soon, take care.
