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Palace Hotel

3.0 star property
Family-friendly hotel with a full-service spa and a fitness center

Choose dates to view prices

Photo gallery for Palace Hotel

Enjoy dining or socializing in this serene courtyard setting, surrounded by lush greenery and beautiful flowers.
Stunning grand hall with classical arches and ornate moldings, perfect for events or gatherings.
Experience the grandeur of our lobby, featuring a stunning chandelier, classical moldings, and elegant artwork.
Enjoy a diverse selection of dishes at our dining area's buffet, featuring multiple serving stations with a variety of food options.
Stunning grand hallway with ornate doors and arches, leading to a central seating area.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Spa
  • Room service
  • Pool

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Standard Single Room, 2 Twin Beds, Garden View

1 bedroom, minibar, desk, bed sheets

Standard Single Room, 2 Twin Beds, Garden View

7.4 out of 10
Good
(3 reviews)

Highlights

Connecting rooms available
Flat-screen TV
Separate bedroom
Bidet
Private bathroom
Minibar
Desk
Daily housekeeping
  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

Deluxe Triple Room

Highlights

Connecting rooms available
Flat-screen TV
Separate bedroom
Bidet
Private bathroom
Minibar
Desk
Daily housekeeping
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Double Room, 1 Double Bed

1 bedroom, minibar, desk, bed sheets

Deluxe Double Room, 1 Double Bed

8.0 out of 10
Very good
(9 reviews)

Highlights

Connecting rooms available
Flat-screen TV
Separate bedroom
Bidet
Private bathroom
Minibar
Desk
Daily housekeeping
  • 50 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room, Multiple Beds

1 bedroom, minibar, desk, bed sheets

Deluxe Twin Room, Multiple Beds

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Connecting rooms available
Flat-screen TV
Separate bedroom
Bidet
Private bathroom
Minibar
Desk
Daily housekeeping
  • 81 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Twin Room, 1 Double Bed

1 bedroom, minibar, desk, bed sheets

Standard Twin Room, 1 Double Bed

8.4 out of 10
Very good
(20 reviews)

Highlights

Connecting rooms available
Flat-screen TV
Separate bedroom
Bidet
Private bathroom
Minibar
Desk
Daily housekeeping
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Business Studio Suite, Multiple Beds

1 bedroom, minibar, desk, bed sheets

Business Studio Suite, Multiple Beds

Highlights

Connecting rooms available
Flat-screen TV
Separate bedroom
Bidet
Private bathroom
Minibar
Desk
Daily housekeeping
  • 106 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Quadruple Room, Multiple Beds

1 bedroom, minibar, desk, bed sheets

Family Quadruple Room, Multiple Beds

8.0 out of 10
Very good
(1 review)

Highlights

Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Separate bedroom
Bidet
Private bathroom
Minibar
Desk
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Presidential Studio Suite, Multiple Beds

1 bedroom, minibar, desk, bed sheets

Presidential Studio Suite, Multiple Beds

Highlights

Connecting rooms available
Flat-screen TV
Separate bedroom
Bidet
Private bathroom
Minibar
Desk
Daily housekeeping
  • 131 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed, Garden View

1 bedroom, minibar, desk, bed sheets

Standard Double Room, 1 Double Bed, Garden View

8.6 out of 10
Excellent
(4 reviews)

Highlights

Connecting rooms available
Flat-screen TV
Separate bedroom
Bidet
Private bathroom
Minibar
Desk
Daily housekeeping
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room, 2 Twin Beds

1 bedroom, minibar, desk, bed sheets

Standard Single Room, 2 Twin Beds

9.0 out of 10
Wonderful
(11 reviews)

Highlights

Connecting rooms available
Flat-screen TV
Separate bedroom
Bidet
Private bathroom
Minibar
Desk
Daily housekeeping
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Suite, Multiple Beds, Garden View

1 bedroom, minibar, desk, bed sheets

Family Suite, Multiple Beds, Garden View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Connecting rooms available
Flat-screen TV
Separate bedroom
Bidet
Private bathroom
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
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About the neighborhood

Map
Praca Pedro Sanches, S/n - Centro, Poços de Caldas, 37701-002

What's nearby

  • Poços de Caldas Cable Car - 2 min walk - 0.2 km
  • Pedro Sanches Square - 2 min walk - 0.2 km
  • Thermas Antonio Carlos - 3 min walk - 0.3 km
  • Macacos Fountain - 8 min walk - 0.7 km
  • Walter World Theme Park - 6 min drive - 4.3 km

Restaurants

  • ‪Casa do Colono - ‬3 min walk
  • ‪Gelateria Dubelato - ‬4 min walk
  • ‪#Querocafé - ‬3 min walk
  • ‪Pesto Cozinha Bar - ‬4 min walk
  • ‪Café Concerto - ‬3 min walk

About this property

Palace Hotel

Family-friendly hotel located in Região Urbana Homogênea IX
You can look forward to a poolside bar, a garden, and an arcade/game room at Palace Hotel. Treat yourself to a massage at the onsite spa. Stay connected with free WiFi in public areas, and guests can find other amenities such as laundry facilities and a bar.
You'll also enjoy perks such as:
  • An indoor pool with sun loungers
  • Valet parking (surcharge), access to a nearby indoor pool, and 4 meeting rooms
  • An elevator, a TV in the lobby, and free newspapers
  • Multilingual staff, tour/ticket assistance, and massage treatment rooms
  • Guest reviews give good marks for the helpful staff and overall condition
Room features
All 191 rooms offer amenities such as minibars.
More amenities include:
  • Bathrooms with showers and bidets
  • Flat-screen TVs with cable channels
  • Daily housekeeping, desks, and phones

Languages

English, Portuguese

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (BRL 40 per night)
  • Secured, covered valet parking on site (BRL 40 per night)

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Bingo
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's toys
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 4 meeting rooms

Outdoors

  • Garden
  • Pool loungers

Full-service spa

  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Built in 1930
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Self parking fee: BRL 40 per night
  • Covered valet parking fee: BRL 40 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Palace Hotel Pocos de Caldas
Palace Pocos de Caldas
Palace Hotel Hotel
Palace Hotel Poços de Caldas
Palace Hotel Hotel Poços de Caldas

Frequently asked questions

Does Palace Hotel have a pool?

Yes, this property has an indoor pool.

Is Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Palace Hotel?

Self parking is available for BRL 40 per night. Valet parking is available for BRL 40 per night.

What time is check-in at Palace Hotel?

Check-in start time: 4:00 PM; Check-in end time: noon.

What time is check-out at Palace Hotel?

Check-out is at noon.

Where is Palace Hotel located?

This family-friendly Poços de Caldas hotel is located in the historical district, steps from Palace Casino, Jose A Junqueira Park, and Calendario Floral Monument. Poços de Caldas Cable Car and Paco das Aguas Shopping Center are also within 5 minutes.

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Palace Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 336 out of 695 reviews
Rating 8 - Good. 221 out of 695 reviews
Rating 6 - Okay. 92 out of 695 reviews
Rating 4 - Poor. 31 out of 695 reviews
Rating 2 - Terrible. 15 out of 695 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10

Beautiful place
Stayed 1 night in Jan 2025

10/10

The hotel was situated in the heart of town. Easy access to downtown.Great views from the balcony.The food was exceptional! The staff was curious and friendly with many of them speaking English.
Stayed 2 nights in Dec 2024

6/10

This property was beautiful. The breakfast was lovely and it delivered exactly what it promised. My only shock was - the rooms did not have any AC due to the historic nature of the building but thankfully the fan that was provided was sufficient for the room. Overall I will visit this hotel again!
Stayed 1 night in Jan 2025

10/10

Love this hotel. i Facilities in much need of repairs due to time.
Stayed 2 nights in Apr 2024

10/10

Ok
Stayed 1 night in Sep 2024

10/10

Ok
Stayed 1 night in Aug 2024

2/10

As it is a city heritage, I understand that it is an old building. I even like it. But it's expensive, unkempt and dirty. The shower was disgusting, the tiles never get clean. I will never recommend this hotel again and I will never recommend it to anyone.
Stayed 2 nights in Jul 2023

4/10

The hotel is an icon of Pocos de Caldas. Outside and inside it is beautiful. Therefore it really is such a pity that the hotel was disappointing. The rooms are OK - but probably in need of modernisation. The breakfast buffet is one of the best in the city. Service is a serious issue - some staff are great but others appeared to have a bad attitude - one even swore. Another issue with the hotel is the way it seems to make simple things difficult with lots of bureaucracy - at times it is painful. Bureaucracy is a fact of life in Brazil - but there were instances where the hotel took it to a new level. If the hotel improved its service it would make a huge difference because it truly is iconic and mostly beautiful
Stayed 2 nights in Sep 2023

10/10

O prédio esta muito bem conservado e mantém as características originais. Alguns aspectos poderiam ter mais atenção, mas a relação custo-benefício são muito claras. Recomendo o hotel pelo charme, conforto e atendimento.
Stayed 1 night in Jul 2025

8/10

O Palace Hotel é um marco em Poços de Caldas. O café da manhã estava delicioso e com muita variedade. A única ressalva eh que não eh um hotel que está atualizado e com uma decoração charmosa. Apesar disso, sempre que vamos a Poços eh aonde ficamos devido a sua localização e a tradição.
Stayed 1 night in May 2025

10/10

Para quem gosta de ambientes clássicos, este hotel é uma verdadeira viagem no tempo. Nós adoramos, é a segunda vez que nos hospedamos. Ótimo café da manhã e a melhor parte é a piscina de água sulfurosa, um oásis!
Stayed 1 night in Mar 2025

10/10

Hotel muito bem localizado e cheio de história
Stayed 3 nights in Apr 2025

10/10

EXPERIENCIA INCRIVEL, LOCAL MARAVILHOSO, ATENDIMENTO MUITO BOM. PESSOAS EDUCADAS
Stayed 2 nights in Mar 2025

10/10

Foi tudo bem, desde da chegada até nossa saída!
Stayed 2 nights in Mar 2025

10/10

Hotel historico, muito interessante, equipe de recreaçao excelente, comida ok
Stayed 2 nights in Mar 2025

8/10

Uma viagem no tempo !!! Experiência inesquecível. Por ser um prédio histórico, alguns apartamentos não tem ar-condicionado, muita atenção na reserva.
Stayed 6 nights in Mar 2025

10/10

Awesome
Stayed 3 nights in Mar 2025

8/10

Stayed 3 nights in Mar 2025

10/10

Stayed 2 nights in Mar 2025

10/10

Stayed 2 nights in Mar 2025

8/10

Boa experiência, a visita guiada ao Cassino e a Suite de Getulio Vargas realmente foi muito interrssante. O que deixou o conforto a desejar foi a falta de ar condicionado nos quartos. O que nos oferecido foi um ventilador de chão, esperava um pouco mais sobre isso.
Stayed 1 night in Mar 2025

10/10

Stayed 4 nights in Feb 2025

10/10

Stayed 2 nights in Feb 2025

8/10

Hotel interessante, porque histórico. Ponto negativo é não ter ar condicionado ou ventilador no quarto. Faz calor no verão.
Stayed 3 nights in Dec 2024

10/10

Hotel excelente! Alimentação ótima! Alguns Funcionários muito atenciosos e alguns que trabalham na recepção não são muito educados. A piscina excelente com água quentinha. Tudo ótimo, mas o chuveiro do quarto merece uma revisão urgentemente porque sai apenas um fiozinho de água demorando muito para conseguir tomar banho.
Stayed 1 night in Feb 2025