Ratings based on 548 Verified Reviews
3.8 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Room was clean. Bed was very confortable. Staff was very nice and helpful.
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Angela,We're delighted to hear you found our room clean, the bed comfortable, and our staff friendly and helpful. Your positive feedback is appreciated, and we hope to welcome you back in the future for another pleasant stay.
by A verified traveler from Toddville
Posted 20 Nov 2024
Conveniently located
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Judith,We are pleased to hear that you found our hotel location convenient for your stay. We appreciate your feedback and hope to welcome you back in the future to enjoy our prime location once again.
by A verified traveler from Toddville
Posted 18 Nov 2024
Friendly stafff — conveniently located
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Judith,We appreciate your kind feedback on our friendly staff and convenient location. Your satisfaction is important to us, and we hope to welcome you back in the future.
by A verified traveler
Posted 2 Nov 2024
I called here on Monday, talked to front desk, she told me the room price, plus pet deposit and showed up today and wanted to pay for the room with cash and wasn't told that I needed a $150 deposit so I am disappointed in the communication
Comment from Hotel Management
3 Nov 2024 by Manager, Hotel Management
Hello Dewayne,We apologize for any miscommunication regarding your stay. Our team strives to provide accurate information but regrets any inconvenience you experienced. Please reach out to our management for further assistance with your concerns.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Manager, Hotel Management
Hello Jeremy,We are glad to hear that you enjoyed your stay with us! Please feel free to reach out to us directly with any further feedback or suggestions. We hope to welcome you back soon for another pleasant experience.
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello Terrance,We are thrilled to hear that you had a fantastic experience during your stay with us! We hope to welcome you back soon for another memorable stay.
by A verified traveler from Grand Prairie
Posted 10 Oct 2024
Quiet
Comment from Hotel Management
12 Oct 2024 by Manager, Hotel Management
Hello Victor,We appreciate your feedback on the peaceful ambiance during your stay. Our team strives to ensure a tranquil environment for all guests. Should you need any assistance in the future, please do not hesitate to reach out to us directly.
by A verified traveler
Posted 4 Oct 2024
When we arrived to our room, we had to physically remove a tree frog that awaited us by the bed. The electricity was off to three of the four walls in the room so we had to change rooms. The new room was full of roaches. The pillows were so flat we had to go to Walmart and buy some more. When we checked out, there was no one in site to give the keys too. This place is full of road crew and mud was all over the floors from their boots, stains on the carpets in the halls. Upgrades in the main hallway that started a year ago were incomplete. Breakfast was extremely sparse. The coffee was good. I will not be staying here again and will make the trip 40miles away to Jonesboro when visiting my family in Pocahontas. Staff was nice. The building exterior has been given a fresh touch up, but inside beyond the front desk area is essentially a bait and switch for an old, buggy nasty motel that needs to be upgraded.
Comment from Hotel Management
6 Oct 2024 by Manager, Hotel Management
Hello Kristie,We deeply regret to learn of your less than satisfactory experience. Our team values all feedback and will address these concerns with the utmost urgency. Your comments will be shared with our housekeeping and maintenance teams for improvements. We are pleased to hear the staff was accommodating and you enjoyed the coffee. We appreciate you bringing these matters to our attention and hope to regain your trust in the future.
by A verified traveler
Posted 3 Oct 2024
Comment from Hotel Management
5 Oct 2024 by Manager, Hotel Management
Hello Amy,We are thrilled to hear that you had an excellent experience at our hotel! We hope to welcome you back soon for another exceptional stay!
by A verified traveler
Posted 5 Sep 2024
Great room.
Comment from Hotel Management
7 Sep 2024 by Manager, Hotel Management
Hello Harthoner,We're delighted to hear that you enjoyed our accommodations. Your feedback is truly appreciated. We look forward to welcoming you back in the future.
