Ratings based on 826 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
All was fine
by A verified traveler from New York
Posted 23 Oct 2024
Beachfront, super clean, welcoming property. Would love to return to.
Comment from Hotel Management
24 Oct 2024 by Hotel Neptuno Team, Hotel Management
Dear Cristina,Thank you very much for your kind words. We are delighted to hear that you enjoyed our beachfront location and the cleanliness of our property. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 21 Oct 2024
Good
Comment from Hotel Management
24 Oct 2024 by Hotel Neptuno Team, Hotel Management
Dear Guest,Thank you for your recent visit and for taking the time to rate our hotel. We are always striving to provide the best possible experience for our guests, and your feedback is greatly appreciated. We hope to welcome you back soon.Best regards,
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Hotel Neptuno Team, Hotel Management
Dear Deanna,Thank you for taking the time to leave us your rating. Your feedback is greatly appreciated, and it helps us to continuously improve. We hope to welcome you again soon and provide you with an even better experience.Kind regards,
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
9 Sep 2024 by Hotel Neptuno Team, Hotel Management
Dear Krystalle. Thank you for your rating. Your feedback is invaluable to us as we continually strive to enhance our guests' experience. We hope to have the opportunity to welcome you back to our hotel in the future.
by A verified traveler
Posted 5 Sep 2024
massage team was the best!
Comment from Hotel Management
9 Sep 2024 by Hotel Neptuno Team, Hotel Management
Dear Lisa. We are delighted to hear that you enjoyed your massage. Your kind words about our team are greatly appreciated. We look forward to welcoming you back soon.
by A verified traveler from San Francisco
Posted 17 Aug 2024
Hard to park and checkin. Rooms small and bed crooked and uncomfortable
Comment from Hotel Management
19 Aug 2024 by Hotel Neptuno Team, Hotel Management
Dear Alireza,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with parking, check-in, and the comfort of your room. We value your comments and will use them to improve our services.Best regards,
by A verified traveler
Posted 30 Jul 2024 on Hotels
Comment from Hotel Management
5 Aug 2024 by Marina Corbacho (Deputy Manager), Hotel Management
Thank you very much for your five-stars feedback!
by A verified traveler from Wallkill
Posted 27 Jul 2024 on Orbitz
Nice hotel, clean and beautiful! Very noisy at night, even with the windows closed until 4am!!
Comment from Hotel Management
30 Jul 2024 by Hotel Neptuno Team, Hotel Management
Dear Mark,Thank you for your kind words about our hotel's cleanliness and beauty. We sincerely apologize for the noise disturbance you experienced during the night. We are taking measures to address this issue and ensure a more peaceful stay for our guests in the future.Best regards,
by A verified traveler
Posted 22 Jul 2024 on Hotels
Great view it can get loud but it’s worth it the room was nice and clean i would definitely stay here again
Comment from Hotel Management
23 Jul 2024 by Hotel Neptuno Team, Hotel Management
Dear Chris,Thank you for your kind review. We are delighted to hear that you enjoyed the great view and found the room nice and clean. We acknowledge your comment about the noise and appreciate your understanding. It is wonderful to know that you would choose to stay with us again. We look forward to welcoming you back in the future.Best regards,
