Ratings based on 103 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Aug 2024
Very disappointing. Room was large and spacious, but we quickly realised that the bathroom was very dirty (body fluids, hair, etc) and the shower head and taps were covered in limescale. The mini-fridge was brown with mould in the back and the edges of the carpets were covered in dust and dirt, as were the tables. There was a large dark dirty mark on the carpet, as well as some smaller ones. We cleaned the room and bathroom as best we could. We had travelled 7 hours and just wanted a meal and a shower! The towels smelled strongly of cigarette smoke, as did one of the pillows. As we left the hotel to find food we told the lady at reception. She shrugged and told us we should have told her and she would have moved us. To be fair, she had not been helpful when we had enquired about parking and only when we had specifically asked about the space outside the hotel, marked for the hotel, did she confirm that we could park there if we paid the outrageous cost of €9 (parking on the road, unsecured). We gave 2 stars for service as the young gentleman on reception this morning apologised profusely when we told him of our issues. Although the location of the hotel is not great, it is only a 20 min walk from the main square, where a variety of restaurants offer great food at excellent prices.
by A verified traveler
Not really what it says on the tin.
Posted 12 Jun 2024 on HotelsDidnt advertise the room was a shared bathroom and shower. Found this out late in the night and no body around to help.
I think the description and itinerary need a reality check.
Great kebab shop right next door and opposite the train station.
Comment from Hotel Management
13 Jun 2024 by General Manager, Hotel Management
Let me correct you - bathroom is shared if both rooms (408 + 409) are occupied by ONE GROUP. You room (409) was only yours and so was the bathroom, 408 was empty. If you were not sure about that, you should have asked on the reception.Best regards, Team Astory
by A verified traveler
Posted 13 Feb 2024 on Hotels
by A verified traveler
Posted 24 Nov 2023
area
by A verified traveler
A nice hotel to stay at !
Posted 15 Jul 2023 on HotelsThe hotel was well set up, clean, inviting with excellent service from the desk personnel as well as the breakfast service that was available for an extra fee. The room and the bathroom was very clean.There was hand soap available in the bathroom for guests to wash their hands.This hotel is not air-conditioned, which is normal for the Czech Republic with its high rates for electric power.
Comment from Hotel Management
16 Jul 2023 by Team Hotel Astory, Hotel Management
Hello,thank you so much for your review. We are happy you enjoyed the stay at the hotel and hopefully next time you will be visiting the town, you will choose to stay with us again. Sending best regards,Team Hotel Astory
by A verified traveler
Posted 10 Jun 2023
Right across the street from the main train station. Walkable to Lochotín Zoo for Metalfest
Comment from Hotel Management
13 Jun 2023 by Noemi, Hotel Management
Thank you for your feedback. We hope to see you again!Best regards, Team Astory
by A verified traveler
Posted 8 Oct 2022
by A verified traveler
Posted 31 Mar 2022 on Hotels
by A verified traveler from Seattle
Posted 21 Sep 2020
Spacious and clean rooms. Close to the brewery and the city center. Good service. Thank you.
Comment from Hotel Management
21 Sep 2020 by Martin, Hotel Management
Hello,
let me thank you for your recent stay at the Hotel Astory in Pilsen and for the evaluation, which we greatly appreciate. We are very pleased that you were satisfied with the hotel services and look forward to your next visit to take care of your comfort again.
Have a nice day,
Martin Musil, General Manager
by A verified traveler
Posted 15 Nov 2019
Generally a good stay in a spacy room. Only the breakfast service was not too profesional.
Comment from Hotel Management
23 Nov 2019 by Pavel, Hotel Management
We are sorry for the breakfast, we will try better next time! :)
