Ratings based on 946 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2024
by A verified traveler
Posted 27 Sep 2024
Good
by A verified traveler
Posted 25 Sep 2024
The hotel was fine with two MAJOR problems. The TV did not work and the elevator was out of service. Climbing the stair was not enjoyable.
by A verified traveler from Dixon
Posted 25 Sep 2024
I have stayed here many times. My room was fine, it was tidied up each day. The main issue was that on 2 different days the elevator was out of service first thing in the morning. That is not acceptable to me.
by A verified traveler
Posted 19 Sep 2024
Great staff
by A verified traveler
Posted 19 Sep 2024
Great place
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
11 Sep 2024 by Sally Patel, Hotel Management
Dear Brant,Thank you for your review! We’re glad to hear that you had a positive experience with us.Your feedback helps us enhance our services and ensure a better experience for all our guests.We look forward to welcoming you back to Holiday Inn Express Plymouth!Best regards,Holiday Inn Express Plymouth
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
11 Sep 2024 by Sally Patel, Hotel Management
Dear Heidi M,Thank you for taking the time to provide your feedback. We’re truly sorry to hear that your experience did not meet your expectations.Please accept our apologies for any issues you encountered.Thank you again for your feedback, and we hope to have the chance to make things right.Best regards,Holiday Inn Express Plymouth
by A verified traveler
Posted 28 Aug 2024
Holiday Express in Plymouth, MA was a pleasure to stay in. We really appreciated the complementary breakfast as we had to go every day to visit our friend who had been injured in an accident. We live in CA so anything that could make this trip less stressful was more than appreciated. Thank you!!
Comment from Hotel Management
11 Sep 2024 by Sally Patel, Hotel Management
Dear Linda,Thank you for your heartfelt review. We’re honored to hear that we could be a part of your stay during such a challenging time. We’re glad that the complimentary breakfast and our services helped make your trip a bit easier.We hope your friend is doing better, and we appreciate your kind words. If there’s anything else we can do to assist in the future, please don’t hesitate to let us know.We look forward to welcoming you back to Holiday Inn Express Plymouth.Best regards,Holiday Inn Express Plymouth
by A verified traveler
Posted 10 Aug 2024
Called several times no response on check out complained and was told that someone would call. Never did called again and the same thing. Just called again a 3rd time and still no response
