Ratings based on 383 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
by A verified traveler
Posted 26 Nov 2024
Always has availability. Room is nice (we especially appreciate the fridge and microwave). Lovely hot water. Good breakfasts. Convenient. Quiet inside the hotel plus no noise from outside.
The only reason I didn't give them 5☆s is there may be a problem with a cancellation fee. Instead of just adding a night to our stay, I had to cancel our 4 night reservation, and place a new reservation for 5 night and was charged a cancelation fee.
Comment from Hotel Management
27 Nov 2024 by GM, Hotel Management
Hi Sandra,Thank you for sharing your feedback regarding your recent stay at Holiday Inn Express Minneapolis West Plymouth. We’re delighted to hear you enjoyed the comfort of our rooms, including the fridge and microwave, as well as the convenience of our location, hot water, and quiet atmosphere. It’s also wonderful to know you appreciated our breakfast offerings.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a five-star experience in the future.Best regards,Hieu Tran
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Gm, Hotel Management
Hi Steve,Thank you so much for your 4 out of 5 rating! We are thrilled to hear that you had an excellent experience at Holiday Inn Express Plymouth.Your positive feedback is truly appreciated and serves as a great motivation for our team. We are delighted that we could meet and exceed your expectations during your stay.If there is anything specific you enjoyed or any team member who made your stay special, we would love to hear more about it. Your comments help us to continue providing exceptional service to all our guests.We look forward to welcoming you back soon for another outstanding stay. Warm regards,Hieu Tran
by A verified traveler
Posted 20 Nov 2024
Everthing
Comment from Hotel Management
23 Nov 2024 by Gm, Hotel Management
Hi Kevin,Thank you so much for your perfect 5 out of 5 rating! We are thrilled to hear that you had an excellent experience at Holiday Inn Express Minneapolis West PlymouthYour positive feedback is truly appreciated and serves as a great motivation for our team. We are delighted that we could meet and exceed your expectations during your stay.If there is anything specific you enjoyed or any team member who made your stay special, we would love to hear more about it. Your comments help us to continue providing exceptional service to all our guests.We look forward to welcoming you back soon for another outstanding stay. Warm regards,Hieu Tran
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Gm, Hotel Management
Hi Chris,Thank you so much for your perfect 5 out of 5 rating! We are thrilled to hear that you had an excellent experience at Holiday Inn Express Minneapolis West PlymouthYour positive feedback is truly appreciated and serves as a great motivation for our team. We are delighted that we could meet and exceed your expectations during your stay.If there is anything specific you enjoyed or any team member who made your stay special, we would love to hear more about it. Your comments help us to continue providing exceptional service to all our guests.We look forward to welcoming you back soon for another outstanding stay. Warm regards,Hieu Tran
by A verified traveler from Wheeling
Posted 19 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Gm, Hotel Management
Hi Sameer,Thank you so much for your perfect 5 out of 5 rating! We are thrilled to hear that you had an excellent experience at Holiday Inn Express Minneapolis West PlymouthYour positive feedback is truly appreciated and serves as a great motivation for our team. We are delighted that we could meet and exceed your expectations during your stay.If there is anything specific you enjoyed or any team member who made your stay special, we would love to hear more about it. Your comments help us to continue providing exceptional service to all our guests.We look forward to welcoming you back soon for another outstanding stay. Warm regards,Hieu Tran
by A verified traveler
Posted 18 Nov 2024
Very nice, clean property. Only complaint is the utensils for breakfast were super cheap, thin, and broke. Also, coffee lacked half and half - had to use a hazelnut, sugary creamer. Who doesn't have regular half and half?
Comment from Hotel Management
23 Nov 2024 by Gm, Hotel Management
Hi Peter,Thank you for your feedback and for highlighting the cleanliness of our property. We’re glad you enjoyed your stay overall, but we regret that your breakfast experience fell short of expectations.We apologize for the quality of the utensils and understand how frustrating it can be when they aren’t durable. Additionally, we appreciate your feedback about the coffee creamer selection. Having half-and-half is a standard we aim to meet, and we’re sorry for the oversight during your visit.Your comments have been shared with our team to ensure we improve these aspects of our service. We hope you’ll consider staying with us again so we can provide a seamless experience from start to finish.Warm regards,Hieu Tran
by A verified traveler
Posted 18 Nov 2024
Great!
Comment from Hotel Management
23 Nov 2024 by GM, Hotel Management
Hi Michael,Thank you so much for your perfect 5 out of 5 rating! We are thrilled to hear that you had an excellent experience at Holiday Inn Express Minneapolis West PlymouthYour positive feedback is truly appreciated and serves as a great motivation for our team. We are delighted that we could meet and exceed your expectations during your stay.If there is anything specific you enjoyed or any team member who made your stay special, we would love to hear more about it. Your comments help us to continue providing exceptional service to all our guests.We look forward to welcoming you back soon for another outstanding stay. Warm regards,Hieu Tran
by A verified traveler
Posted 17 Nov 2024
Very convenient to shopping airport ect. Only thing negative was construction right now which could not be helped.
Comment from Hotel Management
23 Nov 2024 by Gm, Hotel Management
Hi Karen Lee,Thank you for taking the time to share your review! We're delighted to hear that you enjoyed our convenient location near shopping and the airport.We appreciate your understanding regarding the construction. While it’s beyond our control, we’re doing our best to ensure it has minimal impact on our guests’ experience. We’re confident these improvements will make the area even better for your future visits.We hope to welcome you back soon for an even more enjoyable stay!Warm regards,Hieu Tran
by A verified traveler
Posted 14 Nov 2024
Male Front Desk worker walked right into and ALL female room at 11pm at night.
Comment from Hotel Management
15 Nov 2024 by GM, Hotel Management
Hi Tammy,Thank you for taking the time to share your concerns with us. The comfort and safety of our guests are our top priorities.We take allegations such as this very seriously and immediately conducted a thorough review of the situation. As we discussed during your stay, we reviewed the security footage, which clearly shows that our staff member knocked on the door but never entered the room. They remained outside, respecting the privacy of your space.We understand that any disruption late at night can be concerning, and we apologize for any discomfort this may have caused. Please know that we continuously strive to ensure our guests feel safe and well-cared for during their stay, and we appreciate your understanding.If you have any further questions or would like to discuss this matter in more detail, please do not hesitate to contact us directly.Warm regards,Hieu Tran
