Ratings based on 984 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Room was clean, love the breakfast and good costumer service
by A verified traveler
Posted 21 Nov 2024
I loved space of the unit!
by A verified traveler
Posted 8 Nov 2024
Nice and quiet place
by A verified traveler
Posted 5 Nov 2024
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Dear Carolyn,Thank you for your perfect 5 out of 5 rating! We’re thrilled to know you enjoyed your stay and appreciate your kind feedback. Our team looks forward to welcoming you back for another outstanding experience!
by A verified traveler
Posted 2 Nov 2024
Maybe I missed that this was more of an extended-stay hotel, which in itself would not be a problem as the room itself was nice and spacious. But my problem with this hotel is that is was extremely noisy, so if you are looking for a location for a business trip, I can not recommend this location if you may need to work in your room. Note the following, there are no elevators, so if mobility is an issue, keep this in mind. There may be a school or field of some sort across the road from the hotel and all afternoon you can hear children and someone on a loudspeaker for several hours. The woman who initially checked me in was pleasant, but the woman after her and who was at the checkout was indifferent to what good customer service might be. Om Friday morning, it sounded like dumpsters were being emptied around 6:30 AM. And last but not least, I had a hotel worker (I assume that's who he was) knock on my door at around 8:15am asking me "what time are you leaving". Sir, check out was not until 11, why are you even bothering me. I would not recommend or stay at this location again.
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Dear Rasheedah,Thank you for taking the time to provide such detailed feedback. While I’m glad to hear that you found your room spacious and comfortable, I’m very sorry that other aspects of your stay did not meet expectations. I apologize for the disruptions you encountered, particularly with noise levels around the property and the early morning disturbances. We understand that a quiet environment is essential, especially for our business travelers, and we’ll look into ways to improve noise management for a more restful stay.I’m also sorry for the inconsistency in our service interactions. Guest satisfaction and attentive service are of utmost importance to us, and I’ll be addressing this with our team to ensure a warm, welcoming experience at all times. Additionally, I apologize for the early interruption on your departure day; this should not have happened, and we will address it with our staff to ensure this situation does not repeat.We appreciate your honest feedback, and if your travel needs change, we’d love the opportunity to offer a more pleasant experience in the future.
by A verified traveler
Posted 29 Oct 2024
The room was not great. Carpet stains, water damage in bathrooms, not super clean. We needed a big space for 5 and it served that purpose, but wasn’t great.
Comment from Hotel Management
29 Oct 2024 by General Manager, Hotel Management
Dear Lindsay,Thank you for your feedback regarding your recent stay. We’re glad to hear that our room size accommodated your group, but we’re truly sorry to learn that the cleanliness and maintenance did not meet your expectations.Please accept our sincerest apologies for the carpet stains and water damage in the bathrooms. Your comments are important to us, and we will address these issues with our housekeeping and maintenance teams to ensure improvements are made.We appreciate your input and hope you’ll consider giving us another chance in the future for a better experience.
by A verified traveler
Posted 27 Oct 2024
Enjoyed our stay.
Comment from Hotel Management
29 Oct 2024 by General Manager, Hotel Management
Dear Ruben,Thank you for your kind words! We’re thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back soon!
by A verified traveler
Posted 26 Oct 2024
I like how it was nice and quiet .
Comment from Hotel Management
29 Oct 2024 by General Manager, Hotel Management
Dear Claudia, Thank you for sharing your experience! We’re delighted to hear that you enjoyed the nice and quiet atmosphere during your stay. Creating a peaceful environment for our guests is important to us.We hope to welcome you back for another relaxing visit soon!
by A verified traveler
Posted 23 Oct 2024
Zzzz
Comment from Hotel Management
29 Oct 2024 by General Manager, Hotel Management
Dear Alejandro,Thank you for taking the time to share your experience with us! We’re glad to hear that you enjoyed your stay and appreciate your positive rating.We strive to provide excellent service and accommodations, and your feedback helps us continue to improve. If there’s anything specific you think we could enhance to make your next visit a 5 out of 5, please let us know!We look forward to welcoming you back soon!
