Ratings based on 552 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Nashville
Posted 1 Nov 2024
*
by A verified traveler
Posted 29 Oct 2024
Clean, great breakfast, staff were wonderful. Location is amazing. Absolutely staying here again!
Comment from Hotel Management
31 Oct 2024 by Elvira Alvarez, Hotel Management
Dear Stephanie,Thank you so much for taking the time to leave your very kind survey review.We are thrilled to hear that you enjoyed your breakfast experience with us and that our staff service exceeded your expectations. We are so happy to hear our property's location is located in an area most convenient for your needs during your stay with us.We are proud of our team for providing exceptional service and we will be sure to share your kind words with them.It was a pleasure having you as our guest and we hope to welcome you back again soon.
by A verified traveler
Posted 3 Oct 2024
Good service
Comment from Hotel Management
27 Oct 2024 by Elvira Alvarez, Hotel Management
Thank you so much for taking the time to leave your survey review. We are thrilled to hear that you enjoyed your experience with us and that our staff service exceeded your expectations. We are proud of our team for providing exceptional service and we will be sure to share your kind words with them.It was a pleasure having you as our guest and we hope to welcome you back again soon.
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
27 Oct 2024 by Elvira Alvarez, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing your 5/5 survey rating. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Elvira Alvarez , Hotel Management
Thank you for taking the time to complete our satisfactory survey and your 5/5 rating! It was truly a pleasure to serve you as our guest. We hope to welcome you back again soon in the nearby future.
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
10 Sep 2024 by Elvira Alvarez , Hotel Management
Thank you so much for taking the time to share your survey rating with us. We noticed you rated quite lower, was there anything we could have done differently to increase this? Your feedback will help us identify ways to help better serve guests each and every day! It was a pleasure having you as our guest and we hope to welcome you back again soon.
by A verified traveler
Posted 6 Sep 2024
Clean and good location
Comment from Hotel Management
6 Sep 2024 by Elvira Alvarez, Hotel Management
Thank you so much for taking the time to complete our survey. We are so happy we are located in the area most convenient for you and your needs! It was pleasure having you as our guest, we hope to welcome you back again soon whenever your travels bring you back to the area.
by A verified traveler from Glen Allen
Posted 5 Sep 2024
Nice clean room. We didn’t have a blow dryer, but Eric at the front desk got us one super quick. Nice hotel, we would stay here again.
Comment from Hotel Management
5 Sep 2024 by Elvira Alvarez, Hotel Management
Dear Diana,Thank you so much for taking the time to complete our survey. We sincerely appreciate your kind words and we will be sure to recognize Eric for his job well done. It was truly a pleasure serving you as our guest. We hope to have the opportunity in hosting you again whenever your travels bring you back to the area.Sincerely,
by A verified traveler
Posted 31 Aug 2024
It was a good hotel definitely will be back
Comment from Hotel Management
5 Sep 2024 by Elvira Alvarez, Hotel Management
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you enjoyed your experience with us.It was a pleasure having you as our guest and we hope to welcome you back again soon.
by A verified traveler
Posted 30 Aug 2024
I didn’t like being woken up by a loud party at one in the morning and people running up and down the hallway. I’ll sit in like the fact that the manager never got back to me when I brought this to the hotels attention and it’s still not gotten back to me over a week and a half later despite numerous calls.
Comment from Hotel Management
5 Sep 2024 by Elvira Alvarez, Hotel Management
Thank you for taking the time to share your recent experience with us.In your comments, you mentioned that your stay was interrupted by a loud disturbance caused by loud noises in the common areas also kids running in the hallways.My hope is that all our guests experience a relaxing and peaceful stay, and I am truly very sorry that this wasn’t your experience as it is not up to our standard. I will be sharing your feedback with the rest of the leadership team, so we can do our best to ensure this incident does not occur again.We offer our sincerest apologies again and thank you for taking the time to leave us your feedback as it will help us identify ways to better serve our guest each and every day!It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.
